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Tecton Corporation
New York, NY, United States
As a Technical Support Engineer at Tecton, you're instrumental in ensuring clients' seamless use of the company's machine learning operations (MLOps) platform. Your main focus is providing expert technical assistance and troubleshooting guidance to customers, swiftly addressing any issues they encounter while utilizing Tecton's platform. This invol
Job Source: Tecton CorporationSparc The World
, United States
About Us: At [Client Name], our mission is to revolutionize healthcare by ensuring that every patient receives the best and safest care possible. Trusted by numerous clients globally, we provide a connected healthcare operations platform that merges software and essential services to equip organizations with crucial data insights across risk, safe
Job Source: Sparc The WorldVantage
New York, NY, United States
About Vantage Vantage is a cloud cost visibility and optimization platform, alternatively known as a FinOps platform. We help companies of all sizes manage their cloud infrastructure costs: everything from individual developers all the way up to multiple Fortune 500 customers. Our co-founders are industry veterans who have been former infrastructu
Job Source: VantageBMW of North America
Woodcliff Lake, NJ, United States
The Technical Support Engineer (TSE) is responsible for providing technical assistance to BMW Centers via the Service Managers, Shop Foremen and Dealer Technicians through the use of TSARA, email, telephone and on-sight Center / Dealer visits for escalated issues and to internal BMW Departments. The individual also needs to reply to TSARA Cases, em
Job Source: BMW of North AmericaReversingLabs
, United States
At ReversingLabs, our software supply chain security and threat intelligence solutions have become essential to advancing Cybersecurity maturity around the globe. We're on a journey to expand adoption and accelerate growth by hiring the top talent across the security industry. Notable breaches such as SolarWinds, CircleCI and 3CX have elevated soft
Job Source: ReversingLabsNICE
Hoboken, NJ, United States
At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you. So, what's the role all about? Primary focus
Job Source: NICENICE
Hoboken, NJ, United States
NYC PS NG911 Support Engineer Job Description Division: Public Safety Department: NYC Public Safety Job Title: Support Engineer, NYC Public Safety Location: Bronx, NY, Brooklyn NY Reports to: NYC PS Support Manager Overall Purpose: Primary focus is deploying, maintaining and supporting NYC NexGen 911 Logging and Recording Solution for t
Job Source: NICEBraze
New York, NY, United States
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside a
Job Source: BrazeNew York, NY, United States
About HBK
HBK Capital Management is an alternative investment firm currently managing approximately $7 billion in assets. The firm was founded in 1991 and employs 175 individuals in Dallas, New York, London, and Charlottesville. Among the top-rated and longest-tenured hedge funds in the world, we have a refreshingly transparent and team-focused culture, low turnover, and a fun work environment.
Exceptional people have always been central to the firm's success, and we strive to hire the best and brightest individuals in all areas of our organization.
Job Description
HBK is searching for an outstanding Technical Support Engineer to join our Information Technology team providing technical support for an active trading environment. This position will have a hands-on role in deploying and sustaining the systems and applications directly utilized by our end-users working closely with employees to support their technology needs. Collaboration with talented and driven technology professionals will be necessary to deliver solutions built primarily on the Microsoft technologies. The HBK IT team has a strong track record of implementing the latest relevant technologies and managing a highly available infrastructure.
Successful candidates will have a demonstrated track record of progressive technical support experience supporting key senior employees. The candidate should possess educational and personal achievement along with a passion for technology. Financial experience is not a prerequisite, but an interest in the application of technology to support an investment management environment is a must. Providing excellent customer support and quickly learning new technologies will be necessary in this position. Candidates should expect to support applications, desktops, and scripts throughout their life cycles. An ideal candidate will be a self-starter, personable, have exceptional communication skills, attention to detail, and an unrelenting drive to implement effective solutions.
Job Requirements
Bachelor's degree, preferably in Management Information Systems or Computer Sciences
4+ years of progressive work experience providing IT supporting and implementing end user systems in an enterprise environment
Working knowledge of Microsoft Operating Systems, Microsoft Azure Active Directory, Office 365, Windows Operating Systems, and cyber security
Experience supporting VOIP and SIP video conferencing technologies
Experience supporting MDM/MAM solutions
Availability for night and weekend on-call work as well as light travel
Knowledge of desktop and server hardware, including performance optimization
Fundamental knowledge of IP networking, routing, and system security
Install, configure, test, and maintain operating systems, application software, and management tools
Experience utilizing PowerShell in management of systems
Excellent written and verbal communications skills and strong customer service experience
Experience supporting Microsoft technologies including Active Directory, Group Policies, Exchange, and Domains
Proven technical documentation skills
Insatiable level of technical curiosity
Must be physically able to lift and carry computers and other related equipment of up to 50 lbs
Beneficial Skills and Interests Programming and scripting languages such as Python
Knowledge/support Unix/Linux/Docker especially RHEL and CentOS
Knowledge of the Securities and Trading industry
Knowledge of coding best-practices and version control
Knowledge of configuration management systems and automation technologies such as Ansible
Exposure to JIRA and Confluence or similar suites or ticketing systems
Experience managing projects including milestones and target completion dates
Imaging solutions such as Windows Deployment Services and System Center Configuration Manager
Exposure to Ansible, Chef, Puppet
Software management including repackaging, scripted installations, and deployment
Leading technical training, both one-on-one and in group sessions
MCP/MCSE/CCNA or equivalent a plus
Success Factors Experience in high pressure environments
Ability to coach and mentor early career engineers
Passion for technology and desire to stay informed of the latest trends and best practices
Strong verbal and written communication skills
Management of high touch requests from C-Level executives
Proven troubleshooting methodology and problem-solving skills
Ability to manage an active task list and consistently meet deadlines
Technical Support Engineer jobs in New York, NY, United States
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