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Vantage Data Centers
Atlanta, GA, United States
About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers an
Job Source: Vantage Data CentersConvoy Inc
Atlanta, GA, United States
**Director, Customer Experience** Atlanta, Georgia / Customer Experience & Operations / Full-time Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected m
Job Source: Convoy IncHoneywell International, Inc.
Atlanta, GA, United States
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Job Source: Honeywell International, Inc.Reibus International
Atlanta, GA, United States
**Director of Customer Experience** **Be the torchbearer of a customer-centric culture.** **About the role** The Director of Customer Experience role is a senior leadership position that reports to the Chief Revenue Officer. This is an excellent opportunity to join a rapidly growing international organization where you will be building the customer
Job Source: Reibus InternationalVantage Data Centers
Atlanta, GA, United States
About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers an
Job Source: Vantage Data CentersConfidential
Atlanta, GA, United States
Director of Engineering About the Company Pioneering platform outsourcing small local jobs Industry Computer Software Type Privately Held, Private Equity-backed Founded 2008 Employees 51-200 Funding $26-$50 million Categories Apps E-Commerce Home Services Location Based Services Mobile Peer to Peer Sharing Economy Internet Technology Chores Curate
Job Source: ConfidentialThe Crescent Hotels Group
Stone Mountain, GA, United States
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Job Source: The Crescent Hotels GroupFour Seasons Hotels Limited
Atlanta, GA, United States
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury wi
Job Source: Four Seasons Hotels LimitedAtlanta, GA, United States
**Director, Customer Experience Engineering**
Location Atlanta, Georgia, USA Category Engineering REQ4840 JOB DESCRIPTION There is only one Data Cloud. Snowflakes founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didnt stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations unlock the value of their data with near-unlimited scale, concurrency, and performance. This is our vision: a world with endless insights to tackle the challenges and opportunities of today and reveal the possibilities of tomorrow.
Were looking to hire a talented **Director, Customer Experience Engineering** to help us expand the Snowflake Data Cloud. This role will enable customers to achieve greater success through capabilities that quickly remove problems or roadblocks to customer success. By building Intelligent Data Applications using Snowflakes own technology, the Customer Experience Engineering team builds applications that can surface information both directly to customers, and to internal customer-facing teams, to enable faster understanding of root causes of issues, and paths to resolution. Snowflake has a vast amount of diagnostic and machine data that the team will use to create large scale batch and streaming data pipelines, visualizations, and applications to extract insights and intelligence from to get customers past roadblocks and back to consuming the Snowflake platform.
****YOU WILL:****
* Lead the Customer Experience Engineering (CXE) Software Development team to deliver innovative systems and tools that enable Snowflake customers to self-resolve issues they encounter in the Snowflake platform, and enable Snowflake engineers to more efficiently assist customers in troubleshooting issues that require assistance.
* Partner with Product Managers and other stakeholders to chart the quarterly and long-term roadmap for the team.
* Drive the team to leverage the latest techniques in data engineering, machine learning, and data visualization to build a suite of both user-facing and internal-facing capabilities that enable fast resolution of customer issues to keep the customers focused on getting the most value out of the Snowflake platform.
* Own systems that include diagnostics visualization, intelligent search, predictive issue detection, and workforce management systems. All of these systems need to be tightly integrated into the natural user experience flow, with awareness of context to enable users and customers to get the most value out of these systems.
* In this position, the Director will collaborate with other leaders across different boundaries in the organization, including Engineering, Support, and the Field, to contribute to the strategy and success criteria for the CXE vision. This person will have to connect with the customer needs and distill those needs into solutions that will have a measurable impact on the customer experience.
* A background in leading software development teams is required to support the building of applications and custom integrations between business systems. Experience managing or working closely with QA to build a test strategy for these systems is also required. This leader will also need experience partnering closely with Product Management, or even managing Product Management type roles.
****OUR IDEAL DIRECTOR WILL HAVE:****
* A positive attitude and outlook.
* Enjoys working with a high-performing, fast-paced team.
* Ability to work in a team environment, collaborate well, and mentor managers and engineers.
* A track record of recruiting and leading technical teams in a demanding talent market.
* Experience building enterprise grade, reliable and trustworthy software or services.
* Excellent problem solving skills, and strong CS fundamentals including data structures, algorithms, and distributed systems.
* Technical competency in Cloud environments, Data Warehouse architectures, and Software development methods.
* Fluency in Java, Scala, or Python.
* Fluency in SQL, Notebooks, or Spark.
* Excellent interpersonal communication skills.
* Outstanding written and oral English language skills.
* Ability to travel.
****EXPERIENCE:****
* Bachelors degree in Computer Science, related field, or equivalent practical experience.
* 5+ years of software engineering management experience.
* 10+ years of experience in technical leadership.
* Ability to be hands-on technically and have a good understanding of full-stack engineering.
* Ability to explain your team's analyses and recommendations to managers and discuss the technical trade-offs in product development with engineers.
Snowflake is growing fast, and were scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
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Director, Customer Experience Engineering jobs in Atlanta, GA, United States
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