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Convoy Inc
Atlanta, GA, United States
**Director, Customer Experience** Atlanta, Georgia / Customer Experience & Operations / Full-time Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected m
Job Source: Convoy IncVantage Data Centers
Atlanta, GA, United States
About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers an
Job Source: Vantage Data CentersReibus International
Atlanta, GA, United States
**Director of Customer Experience** **Be the torchbearer of a customer-centric culture.** **About the role** The Director of Customer Experience role is a senior leadership position that reports to the Chief Revenue Officer. This is an excellent opportunity to join a rapidly growing international organization where you will be building the customer
Job Source: Reibus InternationalVantage Data Centers
Atlanta, GA, United States
About Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another's experience. Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers an
Job Source: Vantage Data CentersSnowflake Inc.
Atlanta, GA, United States
**Director, Customer Experience Engineering** Location Atlanta, Georgia, USA Category Engineering REQ4840 JOB DESCRIPTION There is only one Data Cloud. Snowflakes founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all
Job Source: Snowflake Inc.The Home Depot
Atlanta, GA, United States
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, address
Job Source: The Home DepotNetworx Systems, Inc.
Atlanta, GA, United States
Who are we, and what are we looking for? At Networx, we believe in empowering great people to do exceptional work! With over 20 years of experience and expertise in the home improvement industry, we've proudly served over 10 million homeowners and supported thousands of contractors in growing their businesses. Our core values - Evolve, Do the Right
Job Source: Networx Systems, Inc.LAUNCH Technical Workforce Solutions
Atlanta, GA, United States
Customer Experience Qualifications: • Required in-depth understanding of customer experience, with proven ability to deliver on complex projects and partner in a matrix environment • Previous experience developing, executing, communicating customer experience strategy related to training, change management, or organizational behavior • Strong writt
Job Source: LAUNCH Technical Workforce SolutionsAtlanta, GA, United States
**Director Customer Experience**
Location 715 Peachtree Street, N.E., Atlanta, Georgia, 30308, United States Category Customer Experience Job Id req332673 JOB DESCRIPTION **Join a team recognized for leadership, innovation and diversity**
The Director Customer Experience is an exciting global role that is a part of Honeywell Building Technologies(HBT) Fire & Security Global Business Enterprise (GBE). This role acts as the liaison between Customer Experience and the Business. The Director will use data to drive decisions, lead project work , create solutions and meaningful outcomes in cross collaboration with Customer Service, Technical Support and Learning & Enablement. The role offers exposure to leadership and opportunity to lead a direct team.
**KEY RESPONSIBILITIES**
**Global Business Enterprise responsibilities:**
* Single Point of Contact related to all aspects of the Customer Experience (CX) organization (Technical Support, Customer Service, and Learning & Enablement) for the region assigned for Global Business Enterprise ( GBE) and managing/following up on all projects/initiatives to ensure full awareness in GBE
* Direct engagement and participation in the GBE management operating system, included but not limited to: Monthly Operating Reviews, Weekly Staff Meetings, Management Resource Reviews, and Customer Facing Events
* Responsible for managing a holistic GBE CX Scorecard and Point of View related to all CX financial and key metric commitments, driving CX improvements cross-functionally across all GBE customer touchpoints.
* Seen as the single point of contact for the NPI CX related work
* Will assist in the deployment of large projects to customers to help with adoption included but not limited to: Mergers and acquisition, ecommerce, Entitlement Strategy/Channel Partner Programs
**Customer Experience & Functional Alignment Responsibilities:**
* Serve as the CX spokesperson and representative in cascading and presenting the Honeywell Building Technologies (HBT) CX Strategic Plan throughout the region assigned for GBE
* Connected to GBE strategies and annual operating plan (AOP) relating to Technical Support, Customer Service, Learning & Enablement, Integrated Supply Chain, Product Marketing, and Sales
* Direct involvement and influence of the CX functions assisting in normal MOS touchpoints with large customers established, standardization efforts, keeping the CX functions on track with the GBE strategic priorities and timelines for CX
* Ensure CX performance is being delivered and clearly aligned between HBT CX and GBE in order to exceed customer expectations
* Drive Customer Portal adoption in line with the CX Balanced Scorecard
* Manage and facilitate a GBE CX Monthly Operating Review with key stakeholders from Technical Support, Customer Service, and Learning & Enablement
**Customer Engagement Responsibilities:**
* Participate in Customer Events
* Identify, create, and seek out new Voice of the Customer (VoC) opportunities
* While partnering with key stakeholders, will manage, maintain, and execute on all VoC Rolling Action Items Lists (RAIL) relative to the customers overall experience for their assigned region
**YOU MUST HAVE**
* Bachelors Degree
* 5 + years experience working in a customer facing role and managing projects
**WE VALUE**
* Bachelors Degree in Business Management
* PMP certification
* eCommerce experience
* Excellent business writing and editing skills
* Excellent organizational and project planning skills
* Strong communication and presentation skills.
* Ability to operate collaboratively
* Strong project management skills
**Additional Information**
* **JOB ID:** req332673
* **Category:** Customer Experience
* **Location:** 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
* Exempt
* Due to US export control laws, must be a US citizen, permanent resident or have protected status.
Customer Experience (GLOBAL) Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
**Transcript**So I joined Honeywell a little over six years ago and I remember at the time my hiring manager said to me, "Aaron, your career path, "your growth might not follow directly "within the function that you're hired into. "We have all these interesting businesses, "aerospace, building technologies, "specialty materials, and otherwise, "so your path may take you "into one of those other businesses." I thought, fantastic, so I joined Honeywell. So I started by leading user experience for functional transformation across the world. Then, I moved into digital transformation, data and automation, and now I work in aerospace. So I think a good example of how you can grow within Honeywell, lots of opportunities, lots of interesting work, build those relationships, and who knows.
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Director Customer Experience jobs in Atlanta, GA, United States
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