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LAUNCH Technical Workforce Solutions
Atlanta, GA, United States
Customer ExperienceQualifications:• Required in-depth understanding of customer experience, with proven ability to deliver on complex projects and partner in a matrix environment • Previous experience developing, executing, communicating customer experience strategy related to training, change management, or organizational behavior • Strong written
Job Source: LAUNCH Technical Workforce SolutionsHome Depot Management Company, LLC
Atlanta, GA, United States
Position Purpose: This position will serve as one of multiple analytics experts on the Customer Experience team which is responsible for advocating for the customer within the organization. We do that by leveraging data to understand our customers and their experiences obsessing over great customer experiences, identifying where we have opportunit
Job Source: Home Depot Management Company, LLCHome Depot
Atlanta
**Position Purpose:** Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness, and operational process. CXMs manage all activities required to ensure a safe opening and closing process. They coach associates, addr
Job Source: Home DepotHoneywell International, Inc.
Atlanta, GA, United States
**Director Customer Experience** Location 715 Peachtree Street, N.E., Atlanta, Georgia, 30308, United States Category Customer Experience Job Id req332673 JOB DESCRIPTION **Join a team recognized for leadership, innovation and diversity** The Director Customer Experience is an exciti
Job Source: Honeywell International, Inc.STORD
Union City, GA, United States
Stord's mission is to make supply chains a competitive advantage with best-in-class port-to-porch logistics combined with the integrated technology that brands need to connect, orchestrate, and optimize their supply chains. We've pioneered Cloud Supply Chain, which combines all of the digital and physical elements of logistics that leading business
Job Source: STORDConvoy Inc
Atlanta, GA, United States
**Director, Customer Experience** Atlanta, Georgia / Customer Experience & Operations / Full-time Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected m
Job Source: Convoy IncStord Inc.
Atlanta, GA, United States
Stord’s mission is to make supply chains a competitive advantage with best-in-class port-to-porch logistics combined with the integrated technology that brands need to connect, orchestrate, and optimize their supply chains. We’ve pioneered Cloud Supply Chain, which combines all of the digital and physical elements of logistics that leading business
Job Source: Stord Inc.Precision Aviation Group
Atlanta, GA, United States
Precision Aviation Group (PAG) is a leading provider of products and value-added services to the aerospace and defense industries worldwide. PAG’s global presence includes 23 locations and 20 Repair Stations in the United States, Canada, Australia, Singapore, and Brazil. Our customer-focused business model serves aviation customers through Supply C
Job Source: Precision Aviation GroupAtlanta, GA, United States
Customer Experience
Qualifications:
• Required in-depth understanding of customer experience, with proven ability to deliver on complex projects and partner in a matrix environment • Previous experience developing, executing, communicating customer experience strategy related to training, change management, or organizational behavior • Strong written and verbal communication skills and excellent presentation development and delivery skills; Demonstrated ability to influence internal and external organizations to achieve corporate goals, including the ability to influence and manage upward as necessitated • Experience successfully leading a team, and managing operating and capital budgets Top 3 skills needed are analytical - data mining, problem solving, strong written communication skills Soft skills needed - interpersonal, flexibility and team player
Responsibilities:
Deliver on the corporate strategic vision for the end state Customer Experience expected by customer facing employees, by providing strategic direction for the CX5 program, leading and engaging in day-to-day activities and initiatives required to successfully execute the vision. Responsibilities include: Lead execution of a phased approach of defined strategies to realize end-state vision across employee, vendor, customer and foundational items, including identification of key deliverables and working with business and IT partners to establish requirements and timelines; Partner with IT, commercial and operational divisions to effectively deliver a phased end-state vision through development of requirements, vendor selection, and execution of enterprise-wide customer experience solutions. These solutions, including Single View of the Customer, will support the ability of customer facing employees to own and deliver a world class experience for customers (e.g. Single View of Customer) Responsibilities • Develop strategy (planning, prioritization, and decision making) and putting plans into action • Provide, communicate, and implement strategy to address competition, changes in customer preference, and improvements in technology and marketing tools • Utilize customer information from CRM data and customer research to understand trends and opportunities • Provide operational insights to achieve key performance indicators • Summarize insights from analysis and clearly communicate analytical findings in a cohesive story; and articulate an argument to be present to executives • Responsible for building appropriate external and internal client-facing materials • Structure, negotiate and implement vendor agreements, distribution relationships and partner agreements • Perform financial analysis and modeling • Provide further insight into customer experience strategy by identifying critical questions performing ad-hoc analysis • Develop and implement post-program frontline feedback loop, including Level 1 and 3 surveys, in partnership with stakeholders, OAP and CI&A, supporting program event evolution and metrics plan. • Develop and guide overall communications plan at corporate and division levels, engaging all relevant stakeholders at leader and communicator level, including corporate communications, marketing and operational divisions • Partner with all needed commercial and operational business units for implementation, ensuring alignment with the enterprise vision, and process for establishing key behaviors and service model that is both enterprise and job-specific • Track measures of success, oversees project management and delivers project dashboards and status reporting; responsible for weekly tracking • Develop executive-level presentations, status updates, and capital plan documents • Develops both strategic and tactical plans that creates a safety-conscious environment resulting in employee safety and well-being
Apply to be considered for this User Experience Researcher opportunity in Atlanta, GA. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Why Choose LAUNCH?
A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.
LAUNCH offers you an ACA compliant benefit package including company-sponsored medical insurance with multiple plans to choose from. Our MinimumEssentialCoverage is offered to every employee who does not have coverage elsewhere at no cost to you! LAUNCH also offers a 401(k) program with a company match.
Customer Experience Analyst jobs in Atlanta, GA, United States
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