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Penske
Hayward
**Position Summary:** A Penske Customer Service Coordinator at our Hayward branch is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. **Major Responsibilities:** • Develop daily and weekly workforce plans by factoring customer needs, estimated unschedule
Job Source: PenskeSSC INC
Union City, CA, United States
SSC, Inc. dba Sunnyvale Seafood Co. currently searching for an experienced Administrative/Customer Services Coordinator. This subsidiary company is part of a vertically integrated business group focusing on fish farming, processing, and distribution. The company specialized in supermarket chains, grocery outlets, and food service chains as its majo
Job Source: SSC INCMidPen Housing
San Mateo, CA, United States
At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in digni
Job Source: MidPen HousingMidPen Housing Corporation
Daly City, CA, United States
WHY MIDPEN At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to li
Job Source: MidPen Housing CorporationMidPen Housing
Daly City, CA, United States
WHY MIDPEN At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to l
Job Source: MidPen HousingMidPen Housing
San Mateo, CA, United States
WHY MIDPEN At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to l
Job Source: MidPen HousingAbode Services
Oakland, CA, United States
Abode values safety, wellness, and respect for each other and for those who we serve. Because of this commitment Abode is mandating that all employees be vaccinated effective September 30, 2021 . Everyone deserves a home. Abode’s mission is to end homelessness – doing whatever it takes to help those who need it most. Position Summary : The Serv
Job Source: Abode ServicesAbode Services
San Francisco, CA, United States
Abode values safety, wellness, and respect for each other and for those who we serve. Because of this commitment Abode is mandating that all employees be vaccinated effective September 30, 2021 . Everyone deserves a home. Abode’s mission is to end homelessness – doing whatever it takes to help those who need it most. Position Summary : The Serv
Job Source: Abode ServicesOakland, CA, United States
Service Coordinator/Customer Service
The BDC is a group of dedicated and trained staff; focused on capturing and managing all customer contact. The BDC is committed to increasing service drive traffic while developing, maintaining, and enhancing the customer’s overall experience.
Contacts are both inbound (Customer to Dealership) and outbound (Dealership to Prospect/Customer). These contacts are primarily via telephone but can also be made electronically. The Service Coordinator is a key player in the Service Department for fostering positive customer relations as they are usually the first point of contact in the service appointment process. The Service Coordinator works closely with all service and parts department personnel.
Primary Responsibilities:
Receive all inbound calls to the Service Department
Maintain a friendly and efficient manner while answering customer’s questions and providing general or related service information.
Use detailed scripts to handle Customer’s concerns.
Set service appointments and arrange any other necessary details (i.e. parts, rental etc).
Make outbound calls to existing customers for appointment confirmation and follow-up if necessary.
Conduct customer satisfaction surveys following the service visit.
Keeping current with coupons, direct mail pieces and all service specials.
Maintain Mercedes-Benz product knowledge sufficient to address customer inquiries
Ideal Candidates will have:
Flexible schedule to work any Business hours (Mon – Sat)
Prior Customer Service experience
Display ethical behavior while providing the highest degree of customer satisfaction in all aspects of dealing with high level clientele.
Outstanding communications skills
Professional appearance and work ethic
Detail-oriented
Strong phone presence and skills
Enthusiastic and enjoys being a team player, but also self-sufficient and able to work independently.
Strong ability to multi-task
Strong MS Office Suite computer skills, Windows proficient
Automotive Experience a plus
Benefits Include:
Competitive Compensation
Flexible Schedules
401K
Paid Time Off
Paid Training
Vision / Dental / Health Insurance
Positive Culture
Continuous Training & Development
Promote From Within - Advancement into other opportunities!
Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.
Submit resume for review and next steps.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Service Coordinator/Customer Service jobs in Oakland, CA, United States
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