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Infojini
Austin, TX, United States
Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product feat
Job Source: InfojiniLanceSoft
Austin, TX, United States
Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair
Job Source: LanceSoftLMG Technology Services LLC
Austin, TX, United States
Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years | Required/Preferred | Experience ---|---|--- 4 | Required | Experience with help desk / service desk services. 4 | Required | Experience
Job Source: LMG Technology Services LLCThe Midtown Group
Austin, TX, United States
Our municipality client is hiring a remote Product Support Analyst at $60/hour (W2) to support their office in Austin, TX. Responsibilities: - Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. - Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve p
Job Source: The Midtown GroupViaSat
Austin, TX, United States
About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and cre
Job Source: ViaSatCyberTec
Austin, TX, United States
Role: IT Support Analyst 6+ months with extension This is a 100% onsite role. Location - Austin TX Rate : $55-60/hr.c2c NOTE : Austin and willing/able to drive to various site locations within Austin throughout the day. There is no mileage reimbursement. Key Activities/Responsibilities: Assist in installs, maintains and provides technical su
Job Source: CyberTecEducation Service Center Region 13
Austin, TX, United States
Position Type: Leadership/Program Lead/Program Manager Date Posted: 5/8/2024 Location: Education Service Center Region 13 - 306 District: Education Service Center Region 13 - website Title: IT Support Analyst Reports To: Information Technology Coordinator Salary: This is a full-time, 12-month position at 232 days with a salary range of $70,739
Job Source: Education Service Center Region 13Esolvit
Austin, TX, United States
Job Title: Product Support (SharePoint) Location: Austin, TX Duration: Long Term Client: CPRIT - Cancer Prevention & Research Institute Of Texas Esolvit Inc. is an Austin, TX based IT Services and Solutions Company which has successfully delivered Information Technology services to various State Clients, Federal Agencies, small and large Priv
Job Source: EsolvitAustin, TX, United States
Title: Atlassian Product Support Analyst
Location: Austin, TX
Duration: Long Term
You may either create a user id and sign up under the arytic link or go in without signing up to access the job/open roles on our Arytic platform.
https://candidate.arytic.com/Ijobdetail/1003632
Job Description :
The Department of Public Safter requires the services of 1 Product Support Analyst hereafter referred to as Worker, who meets the general qualifications of legacy and core and the specification outlined below.
Perform advanced and/or supervisor (senior-level) systems administration work. Work involves managing, maintaining, and supporting the Atlassian suite including JIRA, Confluence Crowd, Fisheye and Crucible; general support of the tools, software administration, workflow management and customization, and product setup. May plan, assign, and/or supervise the work of others. Work under minimal supervision, with considerable latitude for the use of initiative and independent judgement
Required skills: 5 years of experience working with JIRA, Confluence and other Atlassian products; with Linux operating systems or Microsoft Server operating systems.
5 years of experience creating complex JIRA workflows, project workflows, field configurations, screen schemes, permission schemes and notification schemes.
5 years of experience creating conditions, validators, and post functions; make changes to workflows, screens, fields, and reporting, and provide ongoing support and configuration maintenance.
5 years of experience using JIRA REST APIs for integration with other tools like Jenkins, and Integration/Automation frameworks.
3 years of experience creating and managing users, groups, projects and user permissions.
3 years of experience with SQL and JQL to create and manage queries, filters, dashboards and reports.
3 years of experience troubleshooting access and/or performance issues, engaging Atlassian and/or app vendor when necessary.
3 years of experience creating and maintaining JIRA Projects and Confluence Spaces.
3 years of experience with Agile methodology lifecycle.
2 years of experience migrating Atlassian Server platform to Atlassian Data Center or Cloud environments.
Preferred skills: 3 years of experience analyzing and providing direction for compatible software with the Atlassian tool suite.
3 years of experience Maintaining Agency/Division Roadmaps within JIRA tool.
3 years of experience maintaining and developing new processes for each JIRA Add-Ons.
3 years of experience creating filters and dashboards and troubleshooting issues associated with them.
3 years of experience building, maintaining, and ensuring Continuous Integration/Continuous Delivery (CI/CD) pipelines that deploy to cloud and local resources using tools such as Bamboo and Jenkins/Hudson.
3 years of experience providing user and process metrics for Executive Leadership.
3 years of experience monitoring system performance and recognize when intervention is required.
3 years of experience gathering requirements for business processes and converting into JIRA workflows while focusing on metrics collection.
Email Alert for Atlassian Product Support Analyst jobs in Austin, TX, United States
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