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Infojini
Austin, TX, United States
Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product feat
Job Source: InfojiniAbacus Service Corporation
Austin, TX, United States
Solicitation Reference Number 23R0025890 Customer Name Texas Department of Public Safety Category Technical Services, Help Desk and Operations Customer Entity Name Public Safety, Texas Department of Level Product Support Analyst 2 Number of Positions 1 # of Resumes Allowed 1 IT STAFFING SERVICES SOLICITATION UNDER DEPARTMENT OF INFORMATION R
Job Source: Abacus Service CorporationEsolvit
Austin, TX, United States
Title: Atlassian Product Support Analyst Location: Austin, TX Duration: Long Term You may either create a user id and sign up under the arytic link or go in without signing up to access the job/open roles on our Arytic platform. https://candidate.arytic.com/Ijobdetail/1003632 Job Description : The Department of Public Safter requires the s
Job Source: EsolvitLMG Technology Services LLC
Austin, TX, United States
Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. Years | Required/Preferred | Experience ---|---|--- 4 | Required | Experience with help desk / service desk services. 4 | Required | Experience
Job Source: LMG Technology Services LLCCrowe
Austin, TX, United States
Your Journey at Crowe Starts Here: At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commit
Job Source: CroweAbacus
Austin, TX, United States
Solicitation Reference Number 23R0025890 Customer Name Texas Department of Public Safety Category Technical Services, Help Desk and Operations Customer Entity Name Public Safety, Texas Department of Level Product Support Analyst 2 Number of Positions 1 # of Resumes Allowed 1 IT STAFFING SERVICES SOLICITATION UNDER DEPARTMENT OF INFORMATION R
Job Source: AbacusCrowe
Austin, TX, United States
Your Journey at Crowe Starts Here: At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commit
Job Source: CroweThe Midtown Group
Austin, TX, United States
Our municipality client is hiring a remote Product Support Analyst at $60/hour (W2) to support their office in Austin, TX. Responsibilities Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve probl
Job Source: The Midtown GroupAustin, TX, United States
Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific information like hardware, operating system, and user requirements to appropriately resolve problems. Install applications, hardware, parts, and/or equipment. Product Support Analyst common tasks include: troubleshoot, diagnose and repair product and service concerns; contribute to and use knowledge base; communicate ongoing problems and fixes internally and with customers; report on product and service problems; and guide customers on product features, product selection and configuration and implementation.
Level Description
4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.
• Take calls (incidents and requests for information) from external users (mostly medical providers) of the Texas Unified Licensure Information Portal (TULIP) system and document in HHSC's BMC Helix system.
• Resolve incidents according to documented processes and procedures if possible. Otherwise, route to appropriate program and/or IT support organizations. Document actions taken.
• Propose updates to process and procedures documentation to ensure future calls can be handled more efficiently.
• Monitor open tickets and escalate as necessary to ensure resolution Years Required/Preferred Experience 4 Required Experience with help desk / service desk services. 4 Required Experience with help desk software (e.g. ticketing systems, knowledge bases). 4 Required (at least 3) Ability to troubleshoot technical issues in a complex system environment. (e.g. password resets, network connectivity, etc.) 4 Required (at least 2) High-level knowledge of information technology systems and best practices. 4 Required (at least 2) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio) 4 Required (at least 2) Experience working with SharePoint Lists. 4 Required (at least 2) Strong customer service orientation, with patience and empathy for frustrated or confused users. 4 Required (at least 2) Experience with call handling. 2 Preferred Experience with Remedy / BMC Helix.
Product Support Analyst jobs in Austin, TX, United States
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