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BankTalent HQ
Indianapolis, IN, United States
A Stable and Growing Employer The National Bank of Indianapolis is the largest, locally owned, national bank in greater Indianapolis. Since opening our doors in 1993, we have grown from 18 employees to more than 300 employees. Our strength and success in serving the local market is directly attributable to our talented staff. With greater than 90%
Job Source: BankTalent HQResultant Consulting Group
Indianapolis, IN, United States
**Technical Support Specialist** * Indianapolis, IN, USA * Employees can work remotely * Full-time **Company Description** We are a passionate team of 300+ engineers, mathematicians, data analysts, project managers, and business consultants. But more importantly, we are active listeners, deep thinkers, and courageous problem solvers. The Resultant
Job Source: Resultant Consulting GroupEmarsys UK Ltd
Indianapolis, IN, United States
Technical Support Specialist Indianapolis **Technical Support Specialist** Indianapolis Emarsys are an international SaaS group of sharp technology experts. Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personalized customer engagement. Today our predictive intelligence fuels user-friendly, r
Job Source: Emarsys UK LtdThe National Bank of Indianapolis Corporation
Indianapolis, IN, United States
Technical Support Specialist Primary Duties and Responsibilities: The teammate provides support for the Help Desk, PC/server deployment, networking and other systems as assigned. This involves standard set up as well as troubleshooting and resolving technical issues (related to both software and hardware), working with users who have different le
Job Source: The National Bank of Indianapolis CorporationCore Managed
Greenwood
Job Description Job Description Core Managed is looking for an IT tech that has the desire to join a fast-growing company. This will be a junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication sk
Job Source: Core ManagedBankTalent HQ
Indianapolis, IN, United States
A Stable and Growing Employer The National Bank of Indianapolis is the largest, locally owned, national bank in greater Indianapolis. Since opening our doors in 1993, we have grown from 18 employees to more than 300 employees. Our strength and success in serving the local market is directly attributable to our talented staff. With greater than 90%
Job Source: BankTalent HQCore Managed
Greenwood, IN, United States
Core Managed is looking for an IT tech that has the desire to join a fast-growing company. This will be a junior level, fast paced position, and you will be doing level 1 support for incoming issues. The perfect candidate has a strong ability to learn new IT techniques, excellent verbal and written communication skills, customer service talents to
Job Source: Core ManagedCore Managed
Greenwood, IN, United States
Core Managed is looking for an IT tech that has the desire to join a fast-growing company.This will be ajuniorlevel, fast paced position, and you willbe doinglevel 1 support for incoming issues. The perfect candidate hasa strong ability to learn newIT techniques, excellent verbal and written communication skills, customer servicetalents to help no
Job Source: Core ManagedIndianapolis, IN, United States
Technical Support Specialist
Primary Duties and Responsibilities:
The teammate provides support for the Help Desk, PC/server deployment, networking and other systems as assigned. This involves standard set up as well as troubleshooting and resolving technical issues (related to both software and hardware), working with users who have different levels of skill and knowledge, and ensuring that clients receive the highest level of service.
Essential Functions:
Provides technical support for the Help Desk to provide technical support for end-users by:
Receiving and triaging calls and/or emails from end users
Soliciting information needed to accurately diagnose the specific technical problem
Communicating technical information in commonly understood terms
Taking action to resolve identified software or hardware problems and/or directing the end user on how to resolve the identified problems
Collaborating with Technology team members to resolve issues as appropriate
Maintaining the ticketing system and related applications, applying updates timely and ensuring proper functioning
Performs installation, maintenance, and support for all technology resources, including but not limited to:
Computer hardware and software
Printer hardware and software
Network hardware and software
Telephone hardware and software
Security systems hardware and software
Installs, configures, sets up, and troubleshoots client access to shared networks, mapped network drives, network printers, and remote access
Assists with daily and special project operations, including setup/management of user accounts and systems security
Participates in the evaluation of user difficulties; helps identify common problems and/or trends and how best to prevent them; offers recommendations involving hardware or software upgrades that are designed to minimize recurring technological problems and/or gain efficiency
Creates and updates IT procedural documentation
Maintains current knowledge of information systems technology and commonly used software
Participates in on-call rotation for after-hours support
Required Qualifications:
High School diploma required, some college level coursework preferred
Minimum of 5 years of experience in a similar role, or comparable combination of education and work experience
Banking/financial services industry experience and/or knowledge of regulated environment (such as health care) helpful
Extensive knowledge of hardware and software products
Exceptional customer service and communication skills, including the ability to convey technical information in commonly understood terms
Excellent interpersonal skills, exhibiting a high degree of professionalism
Proven analytical and problem-solving skills, with the ability to think critically, evaluate needs and develop a plan of action
Strong organizational skills, including the demonstrated ability to multitask
Regular Employee
Annual Salary
The National Bank of Indianapolis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of, and will not be discriminated against on the basis of race, color, sex (including pregnancy), sexual orientation, gender identity, religion, national origin, age, veteran status, disability, genetic information, or other bases as protected by local, state, or federal law.
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Technical Support Specialist jobs in Indianapolis, IN, United States
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