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Lockmann Krane International, Inc.
Oak Brook, IL, United States
We are seeking “IT Extroverts” to join our growing consulting group! Our mission is to prime our Clients for progress and growth through expert IT consulting. We do this while abiding by our Core Values: Loyalty, Honesty, Hard Work, Innovation . We are seeking a qualified, experienced FULL-TIME Support Services Consultant to join our team. Our
Job Source: Lockmann Krane International, Inc.Cresco Labs
Chicago
Job Description Job Description COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations n
Job Source: Cresco LabsCresco Labs
Chicago, IL, United States
COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated S
Job Source: Cresco LabsPerformance Trust
Chicago, IL, United States
Performance Trust Capital Partners is seeking a Service Desk Support Technician to join our Technology Services team. This is a hands on role responsible for supporting our firm's technology needs while working with talented system administrators, developers, and technology professionals in a highly leveraged data and analytics driven environment.
Job Source: Performance TrustCresco Labs
Chicago, IL, United States
COMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Su
Job Source: Cresco LabsInvenergy, LLC
Chicago, IL, United States
Support Coordinator, Service Desk page is loaded Support Coordinator, Service Desk Apply locations Chicago, IL time type Full time posted on Posted 6 Days Ago job requisition id R07015 Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve th
Job Source: Invenergy, LLCCresco Labs Inc
Chicago, IL, United States
Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside dispensar
Job Source: Cresco Labs IncNeighborhood Loans
Downers Grove, IL, United States
About Us: Neighborhood Loans is a technology-driven mortgage lending institution dedicated to providing top-tier services to our customers. Our IT Support Department plays a crucial role in ensuring our employees have the tools and support they need to excel in their roles. We are looking for an IT Support Representative to join our team and assis
Job Source: Neighborhood Loansoak brook, il
We are seeking “IT Extroverts” to join our growing consulting group!
Our mission is to prime our Clients for progress and growth through expert IT consulting. We do this while abiding by our Core Values: Loyalty, Honesty, Hard Work, Innovation .
We are seeking a qualified, experienced FULL-TIME Support Services Consultant to join our team. Our Support Services Consultant provides proactive monitoring, administration, and analysis of Client computer systems. You also provide reactive end user support, both remotely and in the field. You consult with users to determine functional needs and ensure that the solutions implemented are in line with Client requirements, Company policies / formulas, and industry best practices. You partner with the rest of the Support Services department as well as Engineering to execute Support initiatives for specified Client projects. You operate in line with department procedures and target metrics, including SLA commitments. Daily use of our help desk ticketing system and monitoring platform is required.
Great candidates will be proficient in supporting Azure / AAD and M365 solutions in enterprise environments, and will possess practical knowledge of network engineering concepts for both on-prem and hybrid solutions.
Requirements:
Education & Experience
Associate’s Degree (Bachelor’s Degree in Computer Science, Information Systems or closely related field preferred)
3+ years’ experience supporting / maintaining workstations and integrated systems in Microsoft / Windows environments (both remotely and in the field)
Technical Skills
Support, admin, and maintenance of M365 / Office 365 / Azure solutions
Support, light-duty admin, and maintenance of: Server-class hardware, Windows Server, enterprise-class networking equipment (Fortinet, Cisco Meraki, etc.)
Practical knowledge of OSI model / network engineering concepts.
Experience with both standalone and corporate O365 implementations, including DNS / mail setup and general management of admin centers inside O365 (including AD sync).
Backup and Disaster Recovery procedures
Uses a ticketing system effectively
Uses Microsoft Office Suite effectively
Other Skills & Qualifications
Demonstrates professionalism in all aspects, particularly in relation to our Core Values: Loyalty, Honesty, Hard Work, and Innovation
Excellent analytical reasoning skills
Exceptional Client relationship management skills
Able to explain benefits of technical solutions and services to both technical and non-technical individuals
Takes initiative to resolve issues
Able to create effective Client-facing and internal process documentation
Exceptional and professional written communication skills, including precise attention to detail (grammar, spelling, punctuation)
Excellent verbal communication skills
Able to lift 75 pounds unassisted.
Valid driver’s license and proof of insurance.
Screening
Criminal background check (Federal, National, Local)
Valued Skills & Qualifications (not required)
Azure certification
Office 365 certification
Windows Server certification
Fortinet certification
IT Glue
N-Able / Solarwinds and its subservices
Duties and Responsibilities
90% - Support Services
Perform proactive analysis and administration to identify / develop system solutions.
Provide Client support (both remotely and in the field) and partner with both internal staff and users to assess and understand Client needs.
Partner with your team and the rest of the department to maintain the Support Services ticket queues.
Follow ticket support and Client communication protocols.
Rolling out and supporting large-scale projects together with Engineering staff, as directed and authorized.
Document creation and management.
Participate in emergency pager rotation schedule to drive progress on mission critical system issues. (This responsibility does not start right away, but is an expectation later in the role).
10% - Professional Development
Identify opportunities to enhance skills on an ongoing basis for professional growth and to help the Company achieve its key priorities.
Benefits:
Health insurance
Dental and Vision insurance
Disability insurance (short-term and long-term)
Life insurance
401(k)
Total Pet Plan
Paid time off
Professional development assistance
Quarterly bonus program
Personalized planning strategies to enhance your career path with our organization.
Schedule :
Monday to Friday 8:00am-5:00pm (projects may alter this schedule at times)
On-call, in line with the emergency pager rotation schedule.
IT Support Services Consultant jobs in oak brook, il
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