Junior Account Manager

Memphis, TN, United States

C.H. Robinson is looking for a Junior Account Manager to join our team and contribute to our ongoing success. This role offers a unique opportunity to cultivate expertise in account management, sales, and operations, paving the way for continuous growth in the supply chain field. As a Junior Account Manager, you’ll collaborate with internal teams, employing strategic thinking, exceptional customer service, and effective problem-solving to tackle challenges and forge robust customer relationships. Leveraging our proven processes and innovative technology platform, you'll navigate the complexities of the industry with confidence. We're seeking someone with a hunger for success, the ability to anticipate and tackle challenges, and a demonstrated ability to execute strategies with precision. If you're eager for a unique role with abundant growth opportunities, apply now and grow your career with us!

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Drive growth and retention within a dedicated customer portfolio, identifying opportunities, and promoting tailored solutions

Proactively and accurately communicate shipment updates, adopting a customer-centric approach

Analyze customer inquiries, delivering timely and insightful updates to enhance customer satisfaction

Identify opportunities for operational efficiency improvements and implement proactive measures

Respond to customer needs promptly, demonstrating a sense of urgency for an excellent customer experience

Utilize C.H. Robinson’s global technology platform, Navisphere, to generate reports, analyze load data, and consistently exceed customer expectations

Network internally with Account Management, Operations, and Capacity teams to foster collaborative and streamlined operations

Mentor team members to foster continuous learning, development, and collaboration, contributing to overall team success and growth

You’re a great fit if you have:

High School Diploma or GED equivalent

Previous Customer Engagement Experience

Even better if you:

Value a diverse and inclusive work environment

Have basic proficiency in Microsoft Office Suite of Programs

Display attention to detail, accuracy, and problem solving

Exhibit demonstrated negotiation, collaboration, and influencing skills

Hold a Bachelor’s Degree from an accredited college

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE (https://jobs.chrobinson.com/culture) page.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .