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Tekfortune Inc
Wilmington, DE, United States
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps
Job Source: Tekfortune InceTeam
Wilmington, DE, United States
BAND 2 JOB DESCRIPTION Job Description The Band 2 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate custo
Job Source: eTeamChesapeake Corporation
Newark, DE, United States
Service Desk Manager Location: Hybrid remote with minimum of 2 days per week in Newark, DE or Dover, DE as needed What makes us great: At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships. What you’ll be working on… Manage all staffin
Job Source: Chesapeake CorporationAnalytic Search Group
Newark, DE, United States
Job Description The IT Service Desk Manager is responsible for overseeing the delivery of IT services enterprise wide. The IT Support Center Manager will work with the IT support team to address client incidents and requests while focusing on KPI's and continual improvement. Responsibilities : • Manage IT ticket system with the assignment, priorit
Job Source: Analytic Search GroupState of Delaware
Newark, DE, United States
Summary Statement This is a part-time (Casual/Seasonal) Service Desk position not to exceed 29 hours per week. In lieu of our Service Desk support, the position will be required to answer phone calls for the JIC Service Desk. This process includes communication with the customer, collecting the appropriate information, recording the information in
Job Source: State of DelawareNovaCare Rehabilitation
West Chester, PA, United States
Overview When patients enter our center in West Chester, PA we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals
Job Source: NovaCare RehabilitationHilton
Newark, DE, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonHilton
Middletown, DE, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonWilmington, DE, United States
Job Description :
Desk side Level 2 Role (Desktop Technician) technology.
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Main Responsibilities include: Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets To provide infrastructure administration functions
Providing on-site cover as part of a shift arrangement
Being prepared to work out of hours when required and to provide out of hours on-call support cover as required Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
Move equipment associated with escalated help desk incidents and service requests Performing asset inventory activities as needed.
Trains and orients staff on use of hardware and software. Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity. Works with procurement staff to purchase hardware and software.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Performs other duties as assigned.
Help create technical documentation and manuals Requirements Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions
Technical Skills:
Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc. Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e.
Office Administration experience of MS Active Directory users & groups, policies and management concepts Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Ask targeted questions to diagnose problems Guide users with simple, step-by-step instructions Conduct remote troubleshooting Effective communication by Engineer in English and local languages is mandatory
Business Skills:
Management of the team of L1 resources Ability to interact with customers so as to ensure that the service is polite, efficient and responsive A self-starter with ability to work on their own initiative To work through issues analytically to a successful conclusion An individual with a minimum of 3 year s supervisory experience
Desired Experience:
At least 5-6 years of experience in the field or in a related area required Prior experience on Desktops, Workstations, Notebooks and Printers Collaboration experience including remote control of PCs and video conferencing knowledge Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects
Desk Side Services jobs in Wilmington, DE, United States
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