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Tekfortune Inc
Wilmington, DE, United States
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps
Job Source: Tekfortune IncOmni Inclusive
Wilmington, DE, United States
Job Description : Desk side Level 2 Role (Desktop Technician) technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Ma
Job Source: Omni InclusiveeTeam
Wilmington, DE, United States
BAND 2 JOB DESCRIPTION Job Description The Band 2 Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate custo
Job Source: eTeamNemours Foundation
Wilmington, DE, United States
Nemours is seeking a Desk Side Supervisor (Information Systems) to join our Nemours Children's Health team in Wilmington, Delaware. The Desk Side Supervisor position will be responsible for the daily management of the operational desktop support group that provide end user hardware support services to our clinicians and Nemours staff. Supported te
Job Source: Nemours FoundationeTeam
Wilmington, DE, United States
Job Description : Desk side Level 2 Role (Desktop Technician) technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Ma
Job Source: eTeamThinc Forward
West Chester
Job Description Job Description We are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer resp
Job Source: Thinc ForwardThinc Forward
West Chester, PA, United States
We are looking for an IT Support Engineer (Helpdesk Tier 2) for a Monday-Friday, 11:00 am - 8:00 pm EST shift, to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. IT Support Engineer responsibilities include resolving net
Job Source: Thinc ForwardHilton
Newark, DE, United States
Hilton is seeking a Front Desk Supervisor! A Front Desk Supervisor will be responsible for the following: Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accord
Job Source: HiltonNewark, DE, United States
Job Description
The IT Service Desk Manager is responsible for overseeing the delivery of IT services enterprise wide. The IT Support Center Manager will work with the IT support team to address client incidents and requests while focusing on KPI's and continual improvement.
Responsibilities :
•Manage IT ticket system with the assignment, prioritization, escalation management, documentation, and resolution of all support tickets and
related requests.
•Oversee the day-to-day operation of IT services, including incident management, problem management, and service request fulfillment
•Responsible for implementing "Best Practice" (ITIL) processes to ensure high customer satisfaction and positive technical outcomes
•Lead the Company's IT service delivery to deliver on short and long-term goals while planning work for teams, managing workload balance
and have proven track record of delivering results.
•KCS management
•Create, maintain, and update documentation, policies, status reports, and procedures.
•Analyzes team productivity, workload, tasks, procedural and system performance and provides technical analysis and
recommendation. Ensure daily expectations are met for SLA's, Productivity, TTR, CSAT
•Develop and implement the overall IT service strategy aligned with the organization's goals and objectives.
•Establish and maintain service level agreements (SLAs) with customers, monitor service performance, and initiate improvements as needed.
•Generate regular reports on service performance, availability, and customer satisfaction, and analyze trends to identify areas for improvement.
•Collaborate with vendors and third-party service providers to ensure service delivery and adherence to contractual obligations.
•Identify opportunities for service improvement and initiate projects to enhance the quality, efficiency, and effectiveness of IT services.
Qualifications
•Bachelor's degree in Computer Science, Systems Engineering or similar with minimum of 6 years' experience in the technology field
or equivalent experience is preferred
•Minimum 5 years' of proven experience in Service Desk Management or IT Service Delivery
•Ability to communicate technical concepts to technical and non-technical audiences
•Excellent trouble shooting and delegation skills.
•Extensive knowledge of the IT industry
IT Service Desk Manager jobs in Newark, DE, United States
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