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Grand Circle
Boston, MA, United States
Title: Help Desk Analyst Location: Boston, MA (onsite 3 days a week) Rate: DOE Role and Responsibilities Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help Desk Ticketing system and close t
Job Source: Grand CircleALKU
Andover, MA, United States
The Help Desk Analyst provides support for core, enterprise applications, hardware, and security. This person handles a variety of tasks including first-tier incident intake and triage, issue assignment and escalation, and is the primary liaison to the IT outsourced partner Network Coverage. Provides impeccable customer service to all ALKU employee
Job Source: ALKUGrand Circle
Boston, MA, United States
Job Description Job Description Title: Help Desk Analyst Location: Boston, MA (onsite 3 days a week) Rate: DOE Role and Responsibilities Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help De
Job Source: Grand CircleFanning Personnel
Boston, MA, United States
•Provide technical support for all end users and for all IT-related functions. •Troubleshoot hardware-related issues and maintain hardware inventory. •Provide iOS device support, including device setup, updates, and troubleshooting. •Provide PC support, including device setup, configuration, updates, and troubleshooting. •Provide end-user training
Job Source: Fanning PersonnelWestinghouse Electric Company, LLC
Boston, MA, United States
Help Desk Coordinator - 12 Months Richmond, VA Must be local to Richmond, VA To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support. Duties and Responsibilities Computer hardware/so
Job Source: Westinghouse Electric Company, LLCWestinghouse Electric Company
Canton, MA, United States
Help Desk Coordinator - 12 Months Richmond, VA Must be local to Richmond, VA To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support. Duties and Responsibilities Computer hardware/softwar
Job Source: Westinghouse Electric CompanyTalentBurst
Boston, MA, United States
eLicensing Help Desk Boston, MA Long term extendable contract Position Summary: We are looking for a Help Desk Specialist with proven STRONG CUSTOMER SERVICE SKILLS . This is the priority skill of this posting . The eLicensing Help Desk Specialist will be responsible for assisting customers of the HPL eLicensing platform. The specialist will guide
Job Source: TalentBurstCannon Search
Boston, MA, United States
Permanent opportunity for a Help Desk Specialist-Level 1 to support for end users at all levels. You will be responsible to provide technical assistance, troubleshoot issues, and contribute to enhancing help desk efficiency. This role is hybrid (4 days in the office in Boston) Key Responsibilities: Provide phone, email and remote support for comp
Job Source: Cannon SearchBoston, MA, United States
Location:
Boston, MA (onsite 3 days a week)
Rate:
DOE
Role and Responsibilities
Provide day-to-day desktop support such as identifying, researching, and resolving technical issues.
Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been resolved.
Configures and administers Office365 platform including but not limited to Teams, Exchange, OneDrive, SharePoint, etc.
Support small number of Mac OS X machines.
Responsible for On-boarding and Off-boarding task, including all application accounts, email, phone setup, and training.
Apply existing and assist with development and documentation of IT policy and procedure, specifically those associated with Service Desk Process & Procedure
Manage and monitor internal assets to ensure accurate inventory records in our Asset Management System
Maintain conference room audio/visual system and related equipment.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Log all helpdesk tickets in helpdesk application.
Follow-up and update customer status and information
Identify and suggest possible improvements on procedures.
Ability to learn new applications and procedures as they become part of the day to day associate work process
Qualifications:
2 years+ experience as a help desk technician or other customer support role as well as working in a Windows/Mac environment.
Strong PC software and troubleshooting skills.
Good understanding of Windows 10, Mac OS X, and Office 365 products
Ability to communicate technical information, both verbal and written to a wide range of end-users
Mac and PC hardware, Printers, scanners, computer peripherals
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Email Alert for Help Desk Analyst jobs in Boston, MA, United States
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