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Westinghouse Electric Company
Canton, MA, United States
Help Desk Coordinator - 12 Months Richmond, VA Must be local to Richmond, VA To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support. Duties and Responsibilities Computer hardware/softwar
Job Source: Westinghouse Electric CompanyTalentBurst
Boston, MA, United States
eLicensing Help Desk Boston, MA Long term extendable contract Position Summary: We are looking for a Help Desk Specialist with proven STRONG CUSTOMER SERVICE SKILLS . This is the priority skill of this posting . The eLicensing Help Desk Specialist will be responsible for assisting customers of the HPL eLicensing platform. The specialist will guide
Job Source: TalentBurstCannon Search
Boston, MA, United States
Permanent opportunity for a Help Desk Specialist-Level 1 to support for end users at all levels. You will be responsible to provide technical assistance, troubleshoot issues, and contribute to enhancing help desk efficiency. This role is hybrid (4 days in the office in Boston) Key Responsibilities: Provide phone, email and remote support for comp
Job Source: Cannon SearchWellesley College
Wellesley, MA, United States
At Wellesley, our mission is to deliver an outstanding liberal arts education to women who will make a difference in the world. Our collaborative community, comprising faculty, students, staff, and alumnae, is guided by our shared values. We champion intellectual discovery and excellence, uphold gender equality as foundational to progress, affirm d
Job Source: Wellesley CollegeGrand Circle
Boston, MA, United States
Title: Help Desk Analyst Location: Boston, MA (onsite 3 days a week) Rate: DOE Role and Responsibilities Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help Desk Ticketing system and close t
Job Source: Grand CircleThe Bank of Canton
Canton, MA, United States
Responsible for installation and support of computer hardware and software at multiple sites throughout the Bank. Support the Windows and Fiserv environment. Qualified candidates will have at least two years experience in Microsoft operating environments or equivalent computer certification/degree program. ESSENTIAL ELEMENTS * Perform end user desk
Job Source: The Bank of CantonOverseas Adventure Travel
Boston, MA, United States
Location: Boston, MA (onsite 3 days a week) Rate: DOE Role and Responsibilities Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been
Job Source: Overseas Adventure TravelMindlance
Dedham, MA, United States
Company is looking for an individual to support the IT Department on a contract basis. Support services shall consist of desktop/workstation installation and maintenance, server and application support, as well as help desk support. Contract pricing to reflect Massachusetts State Contract ITS77 Full Service Cat 1. Applicant should have 1-3 years wo
Job Source: MindlanceBoston, MA, United States
Help Desk Coordinator - 12 Months
Richmond, VA
Must be local to Richmond, VA
To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support.
Duties and Responsibilities
Computer hardware/software, iDevices, Tough Books, Windows 7 & 10 OS, MS Office suite, Share Point, Active Directory, Skype, Mainframe, Print management tools
ServiceNow ticketing system experience is preferred. Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required.
Ability to identify and solve problems quickly/escalate issues efficiently
Familiarity with knowledge process for creating procedural articles is desirable,
Ability to multitask while client is on the phone by researching knowledge and documenting tickets
Demonstrated competency in logical and analytical thinking
Experience in the adaptation and application of rapidly changing technology to business needs,
Proficient at exercising self-discipline and mindfulness in open call center environment,
Experience working in contact center environment where the importance of adhering to scheduled breaks is measured,
Experience working and performing well in environment where individual performance metrics and scores are measured monthly,
The ideal candidate will have the following qualifications At least 1 yr of IT Phone Support experience
Ability to work any 8 hour shift within 6AM-6PM EST time span as needed
Flexibility to support 24x7 shifts during inclement weather events including Holiday and weekend as needed.
Employment opportunities may require access to information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Email Alert for Help Desk jobs in Boston, MA, United States
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