Manager Account Management

, CA, United States

Bugcrowd is the world’s #1 crowdsourced security company. Our award-winning platform combines actionable, contextual intelligence with the skill and experience of the world’s most elite hackers to help leading organizations solve security challenges, protect customers, and make the digitally connected world a safer place.

As the Manager for the Account Management Team, you will lead a team of Account Managers to manage renewals, uplifts and achieve existing customer success goals. You will hire, coach, and retain top talent. You’ll implement effective and repeatable customer success & account management processes to successfully scale our business. You will manage forecasting, account assignment and quota achievement for the team. You’ll work closely with your team to strategize about account penetration, and tactics to prevent churn. Executive bridging on key accounts will be important so it’s important to be able to effectively articulate the vision of Bugcrowd to our customers.

Even more important than your tactical day to day responsibilities is contributing to our culture. Helping serve others around you both internally and externally is critical to enable us to continue to scale at a rapid pace. Communicating authentically with your peers and leadership to help identify blind spots and present solutions to help us continue to improve the business. Leading by example by simultaneously living our values, hitting your targets, and having a growth mindset will set you up for success both personally and professionally.

Responsibilities:

Lead a team of Account Managers to manage renewals, uplifts and achieve existing customer success goals.

Hire, coach, and retain top talent.

Implement effective and repeatable customer success & account management processes to successfully scale our business.

Manage forecasting, account assignment and quota achievement for the team.

Strategize about account penetration, and tactics to prevent churn.

Contribute to our culture.

Helping serve others around you both internally and externally is critical to enable us to continue to scale at a rapid pace.

Communicate authentically with your peers and leadership to help identify blind spots and present solutions to help us continue to improve the business.

Leading by example by simultaneously living our values, hitting your targets, and having a growth mindset will set you up for success both personally and professionally.

Qualifications:

5+ years of experience in a quota carrying sales role with a track record of success and promotions

5+ years in Software/SaaS businesses preferably selling complex cybersecurity solutions

2+ years managing a growing a team of top performing contributors

Requirements:

Proven track record of leading a team of sales reps to exceed goals

Strong people management, coaching, development and development experience

Strong prioritization, territory planning, and team-selling experience

Takes an active interest in increasing customer satisfaction and deepening customer relationships

Pay Range Disclosure:

The base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to Qualifications, Geographical Location, Education/certifications, Experience, Skill Sets, Training, and other business and organizational needs.

At Bugcrowd, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range base range for Manager, Account Manager is: $120,000 - $159,900.

This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Culture:

At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.

We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.

Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.

At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. We are a supportive & collaborative team who understand that reaching Bugcrowd’s potential depends on the happiness of the employee.

Disclaimer:

This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.

The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).

Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required bylaw.

Equal Employment Opportunity:

Bugcrowd is EOE, Disability/Age Employer.

Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

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