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Apex Systems
atlanta, ga
Apex Systems is looking for a Network IT Support Technician. Qualifications: Strong understanding of networking and protocols (TCP/IP, DNS, DHCP) experience with computer hardware and software upgrades Hardware installations (Firewalls, SDWan, etc.) Traveling is required for this role.
Job Source: Apex SystemsCrescens Inc.
Atlanta, GA, United States
Job Title: Service Desk Analyst Location: Atlanta,GA Duration: 6+ months DESCRIPTION: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the profi
Job Source: Crescens Inc.Crescens
Atlanta, GA, United States
Job Title: - Service Desk Analyst Location: Atlanta,GA Duration: 11+ months DESCRIPTION: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the
Job Source: CrescensThe Salvation Army Southern Territory Headquarters
Atlanta, GA, United States
**[Location: Territorial Headquarters, Atlanta, GA **[About this opportunity: [This position is responsible for providing technical support to Territorial Headquarters staff in the use/application of computer technology for the daily functional activities of their respective departments; acquires and maintains complete and accurate knowledge of al
Job Source: The Salvation Army Southern Territory HeadquartersSalvation Army Austin
Atlanta, GA, United States
The Salvation Army South Territorial Headquarters, 1424 Northeast Expy, Atlanta, GA 30329, USA Req #30628 Monday, April 22, 2024 About this opportunity: This position is responsible for providing technical support to Territorial Headquarters staff in the use/application of computer technology for the daily functional activities of their respective
Job Source: Salvation Army AustinHexaQuEST Global, Inc.
Atlanta, GA, United States
Job Description: Purpose: The Atlanta Public School System is seeking the services of a Service Desk Analyst to provide direct first-line level 1 service desk support to Client schools and administrative locations. Summary: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service De
Job Source: HexaQuEST Global, Inc.The Salvation Army Southern Territory Headquarters
Atlanta, GA, United States
**[Location: Territorial Headquarters, Atlanta, GA **[About this opportunity: [This position is responsible for providing technical support to Territorial Headquarters staff in the use/application of computer technology for the daily functional activities of their respective departments; acquires and maintains complete and accurate knowledge of al
Job Source: The Salvation Army Southern Territory HeadquartersSuncap Technology
Atlanta, GA, United States
Job Description Summary: The Service Desk Analyst will work with a team of other service desk analysts, under the general supervision of a Service Desk Team Lead and the IT Service Operations Manager, who is responsible overall for the Service Desk operations. Depending on the proficiency and level of expertise, the Service Desk Analyst may be se
Job Source: Suncap TechnologyAtlanta, GA, United States
Overview
Support Now is an essential sub-department of Field Operations. We provide support to our corporate users and quick-service restaurants by making it easy for our Operators, Team Members, and Staff to get answers, solve problems and identify opportunities.? We measure success by the speed, accuracy, and experience we provide. The services we offer include general business support, IT and operation support, systems and application support, networking support, and many other technologies that are utilized by our Franchisees. We also focus on continuous improvement, strategy and insights to make things better for today and where Chick-fil-A is headed tomorrow.
IT Helpdesk Agents are responsible for providing support for all technologies used by our Chick-fil-A Franchisees. IT Agents look for ways to serve, get answers, and solve problems in a timely manner for our Operators, Team Members and each other.
If you are passionate about joining a championship team that focuses efforts on making it easy with care, Support Now is the place for you.
Our Flexible Future model offers a healthy mix of working in person and remotely, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community.
Responsibilities
+ Provide an effortless customer experience through online or phone response to make it easy for restaurants to get answers and solve problems
+ Utilize ticketing system to communicate and thoroughly document issues and opportunities
+ Manage ticket queue daily to make sure all tickets are updated and communicated resolved effectively
+ Diagnose and troubleshoot simple and complex issues for both IT hardware and software by utilizing all available resources provided, such as remote access tools, automation scripts, and monitoring platforms
+ Using KCS methodology, contribute to the knowledge base by flagging, editing and creating articles
+ Follow all Standard Operating Procedures
+ Advocate for the restaurants and own issues until completion
+ Maintain restaurant and business acumen by attending and pass all required training to adequately support the platforms and restaurants
+ Support departmental goals such as Quality, Customer Satisfaction and other key metrics.
+ Adhere to published work schedule and maintain excellent attendance
+ Demonstrate relentless teamwork through collaboration on team projects and initiatives
Minimum Qualifications
+ Earned an Associates Degree or actively enrolled in undergraduate four-year degree (Bachelors) program
+ 0-2+ years experience
+ Working knowledge of Microsoft Office
+ Ability to work independently with minimal supervision
Preferred Qualifications
+ Bachelors Degree in Information Technology, Computer Information Systems, Business, Marketing Degree or related field
+ 0-2+ years Help Desk/Call Center experience
+ Customer service experience
+ Hospitality and/or Chick-fil-A restaurant experience, a plus
Travel Requirements
10%
Preferred Level of Education
Bachelors Degree
Major/Concentration
Information Technology, Computer Information Systems, Business, Marketing Degree or related field
Requisition ID2024-16282
Job FunctionHelp Desk
Position TypeEntry-Level
Posting Location : LocationUS-GA-Atlanta
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IT Analyst I jobs in Atlanta, GA, United States
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