Director of Quality Assurance

Tulsa, OK, United States

Note: This position is open only to the current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager (CSM), or any other permanent administrative/managerial title eligible for title change to the Computer Systems Manager title as per the Personnel Rules and Regulations of the City of New York, Rule 6.1.9. Candidates who are currently reachable to the Civil Service list for Computer Systems Manager title are also eligible to apply.

The Bureau of Information Systems and Technology provides a full range of technology support services for key business functions and charter mandated responsibilities of the Comptroller’s Office. These services include: technology strategic planning, graphic design, disaster recovery, systems development, network administration, audio/visual services, business process re-engineering, change management, program management, security administration, service desk, computer operations, telecommunications, and document management.

Under the direction of the Deputy CIO of Application Development and Project Management, the responsibilities for the position of the Quality Assurance Director include, but are not limited to the following:

- Prepare and implement quality assurance policies and procedures.

- Define, document, plan and execute test cases for various software applications and systems

- Detect, log, report, and help troubleshoot system defects and glitches

- Review test procedures and develop test scripts

- Performing related assignments and special projects as required.

SKILLS/QUALIFICATION REQUIREMENTS: All applicants must be current City of New York employees serving in a permanent Civil Service title of Computer Systems Manager (CSM), or any other permanent administrative/managerial title eligible for title change to Computer Systems Manager title as per Personnel Rules and Regulations of the City of New York, Rule 6.1.9, or must be currently reachable to the Civil Service list for Computer Systems Manager title; and possess five (5) or more years of full-time experience in the field of Quality Assurance Testing, preferably performing functions similar to those listed in the job description above.

Minimum Qualifications

1. A master's degree in computer science from an accredited college or university and three (3) years of progressively more responsible, full-time, satisfactory experience in Information Technology (IT) including applications development, systems development, data communications and networking, database administration, data processing, or user services. At least eighteen (18) months of this experience must have been in an administrative, managerial or executive capacity in the areas of applications development, systems development, data communications and networking, database administration, data processing or in the supervision of staff performing these duties; or

2. A baccalaureate degree from an accredited college or university and four (4) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

3. A four-year high school diploma or its educational equivalent, and six (6) years of progressively more responsible, full-time, satisfactory experience as described in "1" above; or

4. A satisfactory combination of education and experience equivalent to "1", "2" or "3" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and must possess at least three (3) years of experience as described in "1" above, including the eighteen (18) months of administrative, managerial, executive or supervisory experience as described in "1" above.

In the absence of a baccalaureate degree, undergraduate credits may be substituted for a maximum of two (2) years of the required experience in IT on the basis of 30 semester credits for six (6) months of the required experience. Graduate credits in computer science may be substituted for a maximum of one (1) year of the required experience in IT on the basis of 30 graduate semester credits in computer science for one (1) year of the required IT experience. However, undergraduate and/or graduate credits may not be substituted for the eighteen (18) months of experience in an administrative, managerial, executive, or supervisory capacity as described in "1" above.

Preferred Skills

- Deep knowledge of quality assurance terminology, methods, and tools.

- Proficiency in best practices for testing, version control, and defect management.

- Strong analytical and problem solving skills ability to analyze, troubleshoot and resolve software, hardware, database failures.

- Ability to work effectively with all levels of the organization, and to complete assigned projects in accordance with specified schedules.

- Excellent communication and presentation skills.

- Excellent organizational, planning, management and communication skills ability to manage multiple projects simultaneously in a fast-paced environment.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

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