Director of Operations

Houston, TX, United States

Job Description

As the Director of Operations, you will lead the strategic development of processes and policies concerning tutor and school/district placement, onboarding, offboarding, and reporting. Your leadership will guide a dedicated team in shaping a vision for the efficient execution of our semesterly operations.

The ideal candidate possesses outstanding communication and organizational skills, coupled with an ability to adeptly navigate evolving situations and priorities. The Director of Operations is instrumental in ensuring the success of the organization through a commitment to operational excellence and continuous improvement.

Salary Range: $70,000 - $80,000.

Onboarding & Offboarding Responsibilities

Manage tutor onboarding and offboarding processes

Set strategic vision for tutor on & offboarding and generate clear plan for execution

Work cross-functionally to determine criteria for effectively matching tutors with campuses to best meet program implementation & tutor development needs

Align execution plan with school/district and program implementation policies, ensuring Managing Team is set up for success

Oversee the process of matching tutors with campuses & setting weekly schedules on a semesterly basis based on tutor availability and school need, and manage all related communication & outreach.

Ensure tutor onboarding requirements are completed in time for them to start work on their established start date.

Manage the onboarding team to ensure proper documentation of tutors' onboarding statuses, and ensure effective support and communication with tutors throughout the onboarding process.

Create and manage processes for tutor offboarding to ensure tutor statuses are properly updated on a semesterly basis.

Manage school and district onboarding and offboarding processes

Set strategic vision for school/district on & offboarding and generate clear plan for execution

Ensure school/district onboarding requirements are completed on-time for established program start.

Manage communications and relationships with district background check departments, the background check service provider IdentGO, and all other district departments/external providers required for effective onboarding

Oversee the collection of enrollment data for schools and districts to ensure each school is effectively onboarded.

Create and manage processes for school and district offboarding to ensure necessary information is collected from and shared with schools and districts.

Data Operations & Other Responsibilities

Data Collection:

Update forms promptly with new information to ensure accurate and up-to-date data.

Collaborate with relevant teams to streamline the data collection process and improve efficiency.

Conduct regular audits to identify and address any discrepancies in collected data.

Data Reporting:

Generate daily reports for various tools, trackers, and systems to provide actionable insights.

Compile and organize data for payroll and invoicing purposes, ensuring accuracy and timeliness.

Collaborate with cross-functional teams to understand reporting requirements and customize reports accordingly.

Data Quality Assurance:

Maintain meticulous records to uphold data integrity and reliability.

Identify and resolve data discrepancies through thorough analysis and collaboration with relevant stakeholders.

Implement quality control measures to ensure data consistency and compliance with established standards.

Data Agreements & Compliance:

Ensure all data agreements adhere to legal requirements.

Collaborate with legal and compliance teams to review and update data agreements as needed.

Regularly monitor and update processes to align with changing compliance standards.

Coordination of District Data Sharing:

Facilitate communication and collaboration for district-wide data sharing initiatives.

Work closely with district teams to understand data sharing needs and ensure alignment with organizational objectives.

Implement and enforce data sharing protocols to safeguard data privacy and security.

Other duties as assigned; may vary depending on the time of year and organizational needs, but could include:

Assist recruiting team during key seasons of the year by hosting information sessions, attending career fairs, coordinating on-campus booths, etc.

Interview candidates and write evaluations to determine if they should be hired

Prior Experience

At least 5 years of full-time work experience with 3 years of direct management experience

Strong vision-setting and leadership experience with proven track record of success in affecting structural changes

Substantial experience in operations management roles, preferably in an educational setting

Work Demands

Occasional weekends and evening work required

Regular attendance is required

Skills

Ability to work collaboratively with diverse stakeholders with high levels of respect, humility and seeking to understand - including but not limited to welcoming on-going feedback on practice and integration of feedback into their practice

Orientation towards working hard to meet ambitious goals; takes perseverance and continuous improvement seriously

Adheres to organizational processes, policies, procedures with high levels of fidelity

Ability to drive change across systems; ability to zero in on the main issue, create a strong solutions and execute at high levels

Outstanding verbal and written communication skills and the ability to invest others in priorities and evidence-based practices

Ability to manage through ambiguity in a fast-paced environment

Inspires trust through demonstration of outstanding judgment and responsible decision-making. Seeks out assistance when needed

Outstanding goal and results orientation, follow through and task completion

Takes ownership and accountability for their work

Proficiency using common technology tools like Slack, Gmail and Google Suite

A Diverse and Inclusive Workplace

iEducate is committed to an inclusive and diverse workplace. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If interested, you may apply for this position at jobs.ieducateusa.org.

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