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BD Holt Company
San Antonio
Job Description Job Description Job Summary: The Bilingual Customer Care Representative II is primarily dedicated to Texas First Rentals company and will help customers by quoting rental rates, extending credit applications, and booking rentals. They will be responsible for delivering legendary service by assisting customers in their channel of
Job Source: BD Holt CompanyOKIN Process, Inc.
San Antonio
Job Description Job Description Description: Who are we? OKIN Process is a fun, fast paced environment focused on making operations function better for our clients by providing front and back-office outsourcing solutions. We assist established enterprises to manage and improve their business processes and scaling businesses to accelerate their b
Job Source: OKIN Process, Inc.El Centro Del Barrio
San Antonio
Job Description Job Description Description: Locations vary: Downtown Palo Alto -CSR - Covid Berto Guerra Berto Guerra Dental Walzem Walzem Dental South Park Haven for Hope - Homeless specialty Converse Barlite - OB/GYN Berto Guerra - Diabetes COMPANY OVERVIEW CentroMed is 501(c) (3) non-profit organization that provides healthcare for all popul
Job Source: El Centro Del BarrioMr Greens Produce Inc
San Antonio, TX, United States
Job Details Job Location San Antonio - San Antonio, TX Job Shift Swing Description Mr. Greens Produce is looking for highly motivated Customer Service Reps with an Open Schedule! Apply Today! Must be Bilingual (English/Spanish) Mr. Greens has proudly grown into one of the largest privately-owned produce distributors in Texas. With deliveries
Job Source: Mr Greens Produce IncIvan Cosme - State Farm Agency
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Job Description Job Description Ivan Cosme - State Farm Agency, located in San Antonio, TX is currently looking for a talented, caring, professional to join our team as a Bilingual (Spanish/English) Customer Service Representative. If you have a talent for customer care and understand the needs and motivations of people, we want you on our team!
Job Source: Ivan Cosme - State Farm AgencyIBEX
San Antonio, TX, United States
Overview We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., we have deliver
Job Source: IBEXTri-Starr Talent
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Bilingual Customer Service Representative Pay Rate: $20/hr. Duties/Responsibilities: Answers incoming calls, takes information, refers calls to proper departments. Provides information regarding city services, functions, attrac...
Job Source: Tri-Starr TalentLoanStar Title Loans
San Antonio, TX, United States
LoanStar Title Loans - Customer Service Representative (Entry Level) Are you looking for a stable, full time, entry level position with career potential? If so, you've come to the right place! **This position is for someone who is fluent in Spanish** **We are currently hiring for our location on 5001 Walzem Rd San Antonio, TX 78218** Incentives
Job Source: LoanStar Title LoansSan Antonio, TX, United States
Job Summary:
The Bilingual Customer Care Representative II is primarily dedicated to Texas First Rentals company and will help customers by quoting rental rates, extending credit applications, and booking rentals. They will be responsible for delivering legendary service by assisting customers in their channel of choice (voice, email, chat), fulfilling concierge-level support via specialized customer campaigns.
What can HOLT offer you?
A competitive salary, commensurate with your experience and competencies.
A comprehensive and robust benefits program that includes complete health care, 401(k) matching & Profit-Sharing plan (ROTH and traditional), paid holidays, and a front-loaded PTO program.
A Tuition Reimbursement program to support the pursuit of accredited college courses.
An employee development program with professional development staff that allows you to grow your skills and build your competencies to prepare you for future opportunities at HOLT.
Qualifications and Requirements: High school diploma or equivalent required
Bilingual fluent in Spanish and English is required
Two years of work-related skill, knowledge, or experience is preferred.
Immersive six-week boot camp completion required at a Texas First Rentals location gaining foundational rental skills while learning how to conduct business the Texas First Rentals way.
General knowledge of the construction industry.
Exceptional attention to detail.
Excellent oral and written communication skills.
Exceptional organizational, time management, and multi-tasking skills.
Excellent communication and interpersonal skills to establish working relationships with multiple departments and various levels of the organization.
Intermediate proficiency with Office 365, Salesforce, Live Chat, inContact (or similar contact center application).
Ability to learn and use industry applications and software.
Ability to work independently and within a team in a fast-paced, high-volume environment with emphasis on accuracy and timeliness.
Must be adaptable and flexible, demonstrating abilities to work with process and information changes.
Ability to maintain a high level of ethics, teamwork and professionalism while demonstrating a caring attitude toward employees and customers.
Essential Functions: Provides concierge-level support for specialized campaigns delivering timely, accurate, and legendary customer service via e-mail, live chat and/or phone channel. Must have the ability to comprehensively research and review complex customer requests and provide the best options or assign the customer to the correct subject matter expert.
Creates accounts for new leads in CRM tool and assigns them to the appropriate sales team
Manages lead information by obtaining additional information to ensure lead profiles are complete, locate duplicate leads and creating prospect accounts for leads
Coordinates credit application process by submitting applications to the Company’s credit department, communicating the application status to the customer and partnering with sales teams to ensure legendary customer service is provided during the application process
Handles overflow internal and external customers through inbound and outbound phone calls, live chats and email.
Completes lead qualification via phone call and email (outbound).
Requires regular and punctual employee attendance.
Model, promote, reinforce, and reward the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission.
Performs other duties as assigned
Disclaimer:
Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.
#LI-Onsite
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Bilingual Customer Care Representative 2 jobs in San Antonio, TX, United States
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