Call Center Manager
Fort Worth
Job Description Job Description The Call Center Manager is responsible for leading strategic planning and call center operations in the Procurement Department: Personnel Hiring, Quality Assurance of Product, Workflow, Maintaining the tracking of and accountability of staff regarding production standards and TAT expectations.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES:
Responsible for driving operations excellence: Standardization, Scalability, Effectiveness, Efficiency
Responsible for implementing new procedures/protocols as they can change frequently
Lead by example to provide guidance and mentoring to call & processing team members and direct reports
Responsible for quality of service provided
Responsible for human resources matters
Develop clear communication channels and direction among cross-functional teams
Requires regular and consistent attendance
Comply with all safety rules and regulations during work hours in conjunction with the Injury Illness Prevention Program (IIPP)
May perform daily, weekly, monthly reviews of various reports, invoices, logs and expenses
Adhere to HIPAA regulations, policies and procedures
Help to foster and encourage Corvel & CERIS company culture amongst all employees
Additional duties as required
KNOWLEDGE & SKILLS:
Must have good computer and analytical skills
Effective interpersonal and customer service skills
Effective oral, written, and communication skills
Highly Motivated and Self Starter
Good organizational skills and ability to multitask
Detail Oriented
Competency to utilize company software and ability to learn new systems as necessary
EDUCATION & EXPERIENCE:
Associates degree, national certification or a combination of education and relevant experience
5 years’ experience in a professional office environment
Management or supervisory experience (1-3 years)
About CERiS
CERiS, a division of CorVel Corporation, a certified Great Place to Work® Company, offers incremental value, experience, and a sincere dedication to our valued partners. Through our clinical expertise and cost containment solutions, we are committed to accuracy and transparency in healthcare payments. We are a stable and growing company with a strong, supportive culture along with plenty of career advancement opportunities. We embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).
A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.
CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.