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Customer Service Call Center Manager

Fort Worth

Job Description Job Description Are you a customer service professional with a talent for analytics seeking a rewarding opportunity with a fast-growing company? Look no further! G.L. Hunt Foundation Repair is currently hiring a Customer Service Call Center Manager in the DFW location!

Join our dynamic team of dedicated and innovative individuals who strive to provide the best client experience. As a Customer Service Call Center Manager, you will be developing reports that aid us in our goal to provide the best customer experience possible, using KPIs to see where we excel and where we may need additional training.

The right candidate will be a friendly, well-organized self-starter, with a passion for problem-solving, and the ability to effectively collaborate with our diverse team.

G.L. Hunt is a rapidly expanding foundation repair company in the DFW Metroplex, as well as Austin and San Antonio. Join us and be a part of our success story!

Compensation: $35,000 - $50,000 yearly

Responsibilities: Assist the customer service team by monitoring reports documenting multiple components of the customer service team

Work closely with top leadership to problem-solve and implement procedures

Work closely with the customer service manager to better maintain the customer service team

Implement new reporting and KPI configurations to best monitor processes

Qualifications: Must be organized

Must have attention to detail

Knowledge of different analytic monitoring processes

Proficient understanding of KPIs

About Company

G.L. Hunt Foundation Repair is a family-owned foundation repair business. Our specialty is taking the fear out of foundation repair.

We have been in business since 1987, and have a culture of inclusivity and forward growth.

We offer multiple benefits such as PTO, Aflac Supplemental plans, 8 paid holidays, and a company-matched 401k.

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Customer Service Call Center Manager jobs in Fort Worth

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