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Voxeet Communication
San Francisco, CA, United States
Hey! We're We help developers to integrate video calling capabilities into their software. We're supporting a global trend – it's estimated that by 2020, 80% of internet data will be video. We've just completed a round of financing with a stellar group of investors, including Jason Lemkin – the SaaS influencer and investor famous for helping to s
Job Source: Voxeet CommunicationScribe
San Francisco, CA, United States
About us Scribe is where exceptional people come to do the best work of their careers. We are a series A, product-led growth startup based in San Francisco. We help over 1 million go-to people document and share what they know. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and run
Job Source: Scribemoozoom
San Francisco, CA, United States
Join a fast-growing EdTech company that is advancing mental health and wellness, worldwide! moozoom is a fast-growing unique Netflix-style SEL+MTSS platform looking for a talented and enthusiastic former educator/customer success specialist who shares our excitement for building a better world for children. This role is a key part of our future su
Job Source: moozoomUdemy
San Francisco, CA, United States
About Us At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. Talented people are everywhere,
Job Source: UdemyArcade
San Francisco, CA, United States
Expected comp: $140k-$200k (commission based) About Arcade Arcade's mission is to empower the Product Led Growth Economy. We aspire to support the future generation of founders and products by raising the bar for product excellence, and in turn providing economic freedom to builders. We want to pioneer the concept of Demo Driven Development by g
Job Source: ArcadeMeter Service
San Francisco, CA, United States
Meter provides internet infrastructure for businesses. We build enterprise-grade networks that are faster, more accessible, and more secure. Our full-stack approach combines hardware, software, and operations so that any company can easily set up and run a modern network. Meter's mission is to make businesses more productive and secure through prov
Job Source: Meter ServiceMixpanel
San Francisco, CA, United States
About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 8,000 customers, including co
Job Source: MixpanelNuvolum
San Francisco, CA, United States
Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way. Our full-
Job Source: NuvolumSan Francisco, CA, United States
Brokerkit (https://ift.tt/YiXlCQe) is a fast-paced, success-driven, team-oriented SaaS (Software as a Service) company focused on the residential real estate industry. Do you have the ability to thrive in a startup environment? Do you love working with people and technology? We are looking for candidates with entrepreneurial spark who like working with people, software, and data! Get in on the ground floor and grow your skills as the company grows.
We are currently looking for a Customer Success Specialist to join our Customer Success team to help our customers succeed in using our software. If you are able to learn new technology quickly and love training and coaching people; you might be a good match.
Our company consists of team members who are within the top 1% in talent and performance. If you feel you can deliver this same level of excellence, we encourage you to apply.
Position Responsibilities
Assist and coach our residential real estate broker customers in better marketing their firm to prospective agents and engaging their current agents to help them improve their agent recruiting and retention to accelerate their growth of their brokerage
Customer Support Respond to customer calls, voicemails and chat requests for software support via our support ticketing system Zendesk while adhering to SLA (Service Level Agreement) metrics
Work to understand customer issues (how-to questions, billing or technical) and resolve them in a timely fashion
Escalate technical issues to the engineering team and work with them on a resolution as needed
Customer Onboarding Manage and assist new users in onboarding to help them properly configure their software and data to maximize their success with the product
Customer Retention Assist with documenting and testing user requests for new features and bugs with the goal of maximizing the value of the product to customers
Create/update content (help articles, blog articles, videos) related to product updates, product tutorials, and best practices to maximize customer engagement and success in the product
Work on initiatives to maximize customer retention and reduce churn
Customer Expansion Identify customer needs which could be met with other product solutions and refer them to the sales team to follow up on
Various other operational tasks as required such as reporting and data updates
Candidates need to align with our core values:
Services the customer above all else
Does the right thing - even when it hurts
Hungry for achievement
Coachable team player
Required Qualifications:
Great communication skills for interaction with end-users
Patient in working with users to assist them with implementing technology who could be at different proficiency levels with technology
A resourceful problem-solver who is able to achieve strong results without a lot of direction
Strong technology troubleshooting skills to diagnose issues and help end-users properly configure the product to maximize their outcomes
Good with data and spreadsheets to help customers with loading data which is one of the more complex parts of onboarding our customers
Ability to work during our standard support hours of 9-5 or 8-4 in any US timezone remotely
Preferred Qualifications:
1-3+ years of experience with customer support or technology implementation
Marketing experience
Coaching/Training and coaching/training content development experience
What We Offer:
The on target earnings for this role are $90,000 which includes a $60k base and $30k bonus based on the achievement of customer survey, user engagement, and net revenue retention goals
This is a contract role with the ability to convert to an employee role later based on consistent achievement of goals and cultural fit
This is a remote position and you can work from anywhere in North America. You will need to have a good home office setup including reliable internet and phone service as well as a current computer to run our largely web-based applications
Application Process:
In the location to attach a cover letter in the application form, please add a link to a 1-minute video overview of why you feel you are a good fit for the role and mention the word Brokerkit in the first 10 seconds of the video.
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Email Alert for Brokerkit: Customer Success Specialist jobs in San Francisco, CA, United States
ⓘ There was an unexpected error processing your request.
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