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Perfect Venue
San Francisco, CA, United States
Job Description Job Description HIGHLIGHTS Very unique opportunity to be on the ground floor at a fast-growing seed startup with strong product-market fit (hundreds of paying customers, #1 in G2 category, top-tier investors, etc) Help restaurants & small businesses across the country launch and grow their private events business using
Job Source: Perfect VenueUdemy
San Francisco, CA, United States
About Us At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 59 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. Talented people are everywhere,
Job Source: UdemySnap
San Francisco, CA, United States
Snap Inc. (https://www.snap.com/en-US/) is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products ar
Job Source: SnapSUCCESS STORHY
San Francisco, CA, United States
Brokerkit (https://ift.tt/YiXlCQe) is a fast-paced, success-driven, team-oriented SaaS (Software as a Service) company focused on the residential real estate industry. Do you have the ability to thrive in a startup environment? Do you love working with people and technology? We are looking for candidates with entrepreneurial spark who like working
Job Source: SUCCESS STORHYVultron
San Francisco, CA, United States
Why Vultron Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early member of the team, you’ll be part of a transformative company from its early stages. Exceptional Market Demand: Secured significant contracts with government and defense contractors ac
Job Source: VultronOomnitza, Inc.
San Francisco, CA, United States
As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology tea
Job Source: Oomnitza, Inc.Wiliot
San Francisco, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutio
Job Source: WiliotSlash
San Francisco, CA, United States
[Full Time] Customer Success Advisor (EST) at Slash (United States) | BEAMSTART Jobs Customer Success Advisor (EST) Slash United States Date Posted 16 Aug, 2023 Work Location San Francisco, United States Salary Offered $40000 — $60000 yearly Job Type Full Time Experience Required 1+ years Remote Work Yes Stock Options No Vacancies 1 available
Job Source: SlashSan Francisco, CA, United States
About us
Scribe is where exceptional people come to do the best work of their careers. We are a series A, product-led growth startup based in San Francisco. We help over 1 million go-to people document and share what they know. Scribe automatically creates step-by-step guides for any process, putting an end to hours spent taking screenshots and running training sessions. If you’ve always wanted to work on a product that’s truly changing the way people work, we’d love to chat!
How we work
We are builders aspiring to master our crafts. We care deeply about our teammates and want to win, together. We embrace the following values:
A strong sense of ownership
Defaulting to action
Humans over everything else
A continuous learning and growth mindset
High performance, high-velocity output
A supportive, respectful and transparent work environment
About this role
Scribe is seeking a Customer Success Specialist to join our team. As a Customer Success Specialist, you will be the face of our product to our customers - ensuring that customers can effectively use our product across a variety of use cases, delivering onboarding sessions and live product demos to customers and prospects, and fielding inbound questions. In addition to engaging new customers, you’ll be laser-focused on driving adoption through the customer lifecycle, culminating in seamless renewal events.
You’ll be joining a small and scrappy team, helping to design and build out our scaled approach to customer and product success. The right person will be energized by the opportunity to help our incredible users while also building programs, testing approaches and collecting insights as we scale.
Scribe is a truly horizontal product used by over a million organizations around the world, so you will have the opportunity to work with a large volume and wide range of customers across industries and roles. Given your unique customer vantage point, you will work closely with Sales, Customer Success, Marketing, and Support team members daily to surface relevant customer insights and feedback.
Examples of what you’ll be doing
Conduct live onboarding sessions for teams of users, enabling customers to use Scribe effectively across a variety of use cases.
Identify common business problems customers are trying to solve with Scribe and position solutions and ROI to maximize adoption.
Respond to functional questions via email, leveraging existing assets/guides and contributing to our growing library of FAQs.
Support Scribe evangelists to drive change within their organizations.
Manage contract renewals to maintain best-in-class customer and revenue retention.
Work closely with Sales, CS, Marketing, and Support team members daily to surface relevant customer insights and feedback.
Design & execute experiments to continuously improve key metrics: activation, adoption, retention.
Exude a passion for Scribe as a solution for business challenges.
Qualifications
2-4 years of work experience, interest in building new skills and continued career growth at a fast-paced start-up.
Experience in customer-facing roles such as customer success, account management, or sales for a SaaS solution. (Bonus: experience owning subscription renewals and familiarity with CSP/CRM/subscription billing tools.)
Engaging presentation skills, understanding of business challenges, and ability to connect with and influence others.
Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
Excellent organizational and time-management skills, with the ability to coordinate meetings and deliverables across a large volume of customers.
Strong problem-solving skills, with the ability to recognize common business problems and suggest solutions.
Passion for technology and the ability to quickly learn new SaaS software applications.
A positive attitude and a willingness to go the extra mile for customers.
Excited by the opportunity to wear many hats and grow with our company.
If you love talking to people, are passionate about making customers successful, and get excited about building alongside a scrappy team - please get in touch about joining our growing team!
Full-Time Employee Benefits Include:
Some of the nicest and smartest teammates you’ll ever work with
Competitive salaries
Comprehensive healthcare benefits
Exciting and motivating equity
Unlimited PTO
401k
Parental Leave
Commuter/Remote benefits
WFH Stipend
Compensation
$70k - $95k USD salary + equity
We consider several factors when determining compensation, including location, experience, and other job-related factors.
Unsure if you meet all of these requirements? Please apply anyway! We would love to hear from you.
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Customer Success Specialist jobs in San Francisco, CA, United States
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