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Boston University
Boston, MA, United States
The Boston University Medical Campus Information Technology (BUMC IT) Client Services department is seeking a self-motivated, critical-thinking, and hardworking technology professional to fill the role of Computer Support Specialist. BUMC IT Client Services supports the computing needs of faculty, staff, and students at the schools of the Medical C
Job Source: Boston UniversityMindlance
Boston, MA, United States
Job Description: OATS is a nonprofit that works with older adults to increase technology literacy and change the way we age. We are seeking a skilled Salesforce Developer and/or Administrator with nonprofit experience to come aboard our team to assist us with fixing up our Salesforce org's call center. Responsibilities: • Work with OATS Salesforce
Job Source: MindlanceMastech Digital
Woburn
Job Description Job Description Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Help Desk Technician for our client in the Innovative Solutions domain. We value our professionals, providing comprehensive benefits and the opp
Job Source: Mastech DigitalTrapeze Group
Boston, MA, United States
Job Summary: We are seeking an experienced and knowledgeable Senior Systems Administrator to join our information technology and security team to utilize the latest technology to support and optimize services to our business and end users. The Senior Systems Administrator will provide technical leadership across organizational critical infrastructu
Job Source: Trapeze GroupChristian Science Inc
Boston, MA, United States
Department: IT Operations, Office of the Chief Information Officer (OCIO) SUMMARY This position maintains all Church owned computer equipment including data center, desktop, public kiosk and all peripherals. Responsibilities include the repair, maintenance, and troubleshooting of computer systems and peripherals. This individual will assist oth
Job Source: Christian Science IncInsight Global
Braintree, MA, United States
Required Skills and Experience * * 4+ years of Tier 3 IT engineer/ technician support experience * Understanding of end to end server installation, configuration, maintenance experience * Experience supporting Citrix virtual desktop infrastructure, supporting a virtualized environment running on Vmware, and Cisco wireless/routers/switches/firewalls
Job Source: Insight GlobalInsight Global
boston, ma
Title: IT Support Specialist 15 month contract + extensions, multi year rolling contract On-Site in Boston, MA ( Seaport ) Rate: 25-45hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision i
Job Source: Insight GlobalParallel Partners
Boston, MA, United States
Tier 2 IT Help Desk Technician, Boston, MA We are looking for a Tier 2 IT Help Desk Technician to join the team. This position is a hybrid role working at least 3 days per week onsite in the Boston office. You may work from home up to 2 days per week. Help desk shifts are Monday through Friday. Hours may shift to help cover vacations and other spe
Job Source: Parallel PartnersChelsea, MA, United States
The IT Technician provides first line IT Helpdesk support to internal and remote users. This individual manages user’s requests from the IT Helpdesk system, assisting them with, hardware, software, and mobile device issues. Creates and responds to requests for technical support via the IT Helpdesk system and hotline. Installs, modifies, and makes minor repairs to computer hardware and software systems, and provides technical assistance and informal training to system end users.
*ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Maintains, analyzes, troubleshoots and repair computers, peripherals and printers.
Installs upgrades and troubleshoots all Windows/MAC Operating Systems and corporate approved Windows/MAC compatible applications.
Ensures IT Helpdesk system is monitored at least every 15 minutes.
Provides first line technical support via IT Helpdesk, phone or email.
Ensures all activated IT policies, SOP’s and work instructions are read and understood by end users.
Maintains and troubleshoots network connectivity as assigned.
Initiates, monitors and manages issues that require escalation..
Logs all end user support requests in the IT Helpdesk system.
Logs all software and hardware issues detected in the IT Helpdesk.
Must be able to meet required response times for IT Helpdesk requests via email of one hour during business hours (7am-7pm EST) and two hours after business hours and on holidays, unless prior notice of unavailability has been given to management.
Conducts IT asset inventory as necessary.
EDUCATION AND/OR EXPERIENCE:
Associates degree or technical school graduate required.
Bachelor’s degree in Computer Science, Computer Information Systems or related field preferred.
Minimum of two years technical support experience within a Microsoft Windows environment
SUPERVISORY RESPONSIBILITIES: None
QUALIFICATIONS:
Takes ownership of end-use issues and is proactive when interaction with end users to resolve issues.Maintains a high degree of customer service for end user requests while adhering to all IT policies and SOP’s.
COMPUTER SKILLS:
Must possesses solid technical skills of computer networks (TCP/IP), hardware and Windows and MAC OS; Microsoft Office and related business applications.
CERTIFICATES, LICENSES, REGISTRATIONS:
CompTIA A+ Certification preferred
ITIL Certfication preferred
OTHER SKILLS AND ABILITIES
Performs duties independently in a highly dynamic fast-paced business environment.
Responds promptly to client needs.
Demonstrates attention to detail.
Excellent written and verbal communication skills_._
PHYSICAL DEMANDS:
The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The hours for this position will be based on the assigned shift; 7am-3:30pm, 8am-4:30pm, 9am-5:30pm, and 10am-6:30pm (with a half -hour lunch).
Some weekends or holidays may be required. Position requires being accessible via company issued mobile device.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
No specific work demands.
*To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
IT Technician jobs in Chelsea, MA, United States
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