Service Coordinator
Boston, MA, United States
is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.
We are looking for a Service Coordinator to join our Service Center at Vaisala Inc. located in Woburn Massachusetts. This role offers the chance to be at the heart of our industrial instruments service operations, where you can directly contribute to optimizing processes and enhancing customer relations.
Why join us?
This role will be the corner stone in creating an engaging and efficient office space that aligns with our organizational culture. You'll have the autonomy to communicate with all levels of the organization, leveraging feedback to assess needs and execute accordingly.
This is an in-office role where you can truly make your mark.
What's your role?
You will be part of our team of Service Coordinators. Together with the team, you will have an excellent opportunity to assist our customers with receiving and processing their instruments in and out of our calibration laboratory. In this role you will be working in close co-operation with our service technicians, technical support and sales teams. You will report to the Service Coordinator Manager.
Provide service in an efficient, courteous, professional manner
Receive and ship customer equipment into and out of database (SAP and SalesForce) by creating and processing calibration and repair orders
Request payment information from customers - check purchase orders thoroughly
Reach out to customers via phone, email, and chat
What will you bring?
High school diploma; associate's degree preferred
At least three years of related experience or equivalent combination of education and experience
Customer Service Professional with an outstanding service-oriented attitude
Experience working in a fast paced, high-volume environment
A "can-do" attitude for meeting strict deadlines
Strong Organizational and Communication Skills, both written and verbal
Ability to handle multiple tasks
Ability to learn quickly and follow established processes
Excellent verbal and written English Language skills
Team and results oriented attitude
Detail oriented with documentation skills
Proficiency with Microsoft applications
Experience with Oracle Software and Salesforce
For additional information please contact Paige Johnson, Service Coordinator Manager ( ). Please note that applications sent via email cannot be processed due to privacy reasons. The recruitment process consists of two meetings, including a discussion with the team members.
Please send your application including CV and salary request soon. We will close the application process when we have a suitable number of qualified candidates.
Our Vaisala solutions contribute to societies and people's lives in over 150 countries - and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world. Take advantage of this opportunity and join our team to make a difference!
What we offer:
Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.
To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.
EOE AA M/F/V/D
Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.
EEO Is the Law Poster
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.
If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at 303-499-1701 or by email at [email protected]. Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).
Recruiter:Erin Hanson
Job Family:Service
Job Grade:10
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