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Five Below Inc
San Antonio, TX, United States
Customer Experience Manager page is loaded Customer Experience Manager Apply locations San Antonio, TX 78245 time type Full time posted on Posted 2 Days Ago job requisition id JR39450 At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let G
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San Antonio, TX, United States
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San Antonio, TX, United States
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Job Source: MajesticempireMichaels Stores, Inc.
San Antonio, TX, United States
Store - S.ANT-ALAMO QUARRY, TX Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Stan
Job Source: Michaels Stores, Inc.San Antonio, TX, United States
Job Description - Team Manager Customer Experience (178903) **Job Description**
Team Manager Customer Experience - 178903 **Description**
GET TO KNOW ALORICA
At Alorica, we only do one thing make lives better, one interaction at a time. Were a global leader in customer service and experience, serving the worlds biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY
Performs moderate level supervisory work coordinating the operations of a call-service team. Regular supervision is exercised over 20 24 subordinate personnel.
JOB RESPONSIBILITIES
Provides regular supervision and mentorship over subordinate staff
Ensure regular and effective communication with subordinate staff on performance, goals, and coaching
Facilitates daily agent coaching and development sessions in both written and verbal format
Participates in client related activities to include client calibration sessions and project planning
Identify and address agent training needs
Manage teams time entry to ensure 0% discrepancy rate
Manage program specific performance standards (i.e. AHT, Quality Scores, Sales, etc)
Manage financial implications of attrition and attendance by maintaining program-specific goals
Manage staffing in accordance with program specific workflow (i.e. down-staffing, up-staffing)
Completion of weekly Team Manager Scorecard for review with Operations Manager
OTHER RELATED DUTIES
Diffuse irate customer calls as applicable
Provide agent support via handling escalated calls, as needed
Maintain up-to-date employee files and documentation
Ensure high level customer service is being practiced by all subordinate staff
**Qualifications**
JOB REQUIREMENTS
**Minimum Education and Experience:**
High School Diploma or GED required
Completion of Team Manager Onboarding
Considerable experience managing 15 or more employees either in a supervisory role or the ability to demonstrate the following:
1. excellent oral and written communication skills
2. strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance
3. establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives
4. successful completion of two management level interview
5. time management skills and computer proficiency
6. objectivity, professionalism and maturity
7. flexibility and demonstrated ability to adapt well in a changing environment
**Preferred (not required):**
Bachelor degree desirable
**Licenses and/or Certifications:**
None
**Knowledge, Skills and Abilities:**
Excellent oral and written communication skills
Strong interpersonal skills including the ability to provide constructive feedback in a manner that results in improved performance
Establish a team environment by coordinating/cooperating with peers, sharing recognition, supporting interdepartmental and company-wide objectives
Time management skills and computer proficiency
Objectivity, professionalism and maturity
Flexibility and demonstrated ability to adapt well in a changing environment
**Work Environment:**
Running day to day operations-100% (Of this time, 20% is devoted to administrative duties, 20% to client related activities such as calibration sessions, project planning, etc., and 60% to the development of Customer Care Consultants).
**Physical Demands:**
None
**Equal Opportunity Employer - Veterans/Disabled**
**Job**
: Operations **Primary Location**
: United States-Texas-San Antonio **Work Locations**
: 10940 Laureate Drive Building 8000 San Antonio, TX 78249 10940 Laureate Drive Building 8000 San Antonio 78249 **Schedule**
: Full-time **Job Posting**
: 12/02/2021, 1:14:18 PM
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Team Manager Customer Experience jobs in San Antonio, TX, United States
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