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Children's Hospital Boston
Boston
75174BRJob Posting Title:Patient Experience Representative (Waltham, MA)Department:Orthopedics - Sports MedicineAutoReqId:75174BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital OperationsJob Posting Description: $2,000 sign-on bonus (terms/taxes apply) Please note this position is in Waltham, MA (free parkin
Job Source: Children's Hospital BostonBoston Children's Hospital
Boston, MA, United States
Job Summary PER DIEM - EMERGENCY DEPARTMENT Please note there is a 6 week/40 hours a week training requirement before you go into your per diem shift. The Patient Experience Representative will be responsible for: Providing positive and effective customer service that supports departmental and hospital operations. Scheduling patient encounter
Job Source: Boston Children's HospitalChildren's Hospital Boston
Boston, MA, United States
74024BRJob Posting Title:Patient Experience Representative (Per diem overnight)Department:RadiologyAutoReqId:74024BRStatus:Part-TimeStandard Hours per Week:1 Job Posting Category:Administration, Hospital OperationsJob Posting Description: Per diem (Thursday-Monday 11pm-7am as needed) Strong shift differentials. Radiology - Patient Experience Repr
Job Source: Children's Hospital BostonBoston Children's Hospital
Brookline, MA, United States
Job Summary Please note that this job is in Brookline, MA. Monday - Friday 8:30pm - 5:00pm Senior Patient Experience Representative - Dental Services Customer Service a. Demonstrates positive and effective customer service that supports departmental and hospital operations. b. Interacts and provides positive and effective customer service to pa
Job Source: Boston Children's HospitalChildren's Hospital Boston
Boston
74985BRJob Posting Title:Patient Experience Representative II (hybrid)Department:Medicine-Developmental MedicineAutoReqId:74985BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:Administration, Hospital OperationsJob Posting Description: Hybrid 8am-4:30pm M-Friday $2,000 sign-on bonus (terms/taxes apply) Location: Brookline, MA Patie
Job Source: Children's Hospital BostonBoston Children's Hospital
Boston, MA, United States
Job Summary Per diem (as needed 7:30a-6:00 pm) Radiology 1. Customer Service a. Demonstrates positive and effective customer service that supports departmental and hospital operations. b.Interacts and provides positive and effective customer service to patients and families. c. Responds to routine inquiries about hospital protocol, policies, and p
Job Source: Boston Children's HospitalBoston Children's Hospital
Jamaica Plain, MA, United States
Job Posting Description The level 2 Patient Experience Representative will be responsible for monitoring clinic activity to ensure the best possible patient experience. Assists with resolving customer service and scheduling issues. Provides positive and effective customer service that supports departmental and hospital operations. PER Positions a
Job Source: Boston Children's HospitalBoston Children's Hospital
Boston, MA, United States
Job Summary Orthopedic Surgery and Research Flexibility is needed for staggered start times 6:30am-9:30am *8 hour shifts. $2,000 sign-on bonus (terms/taxes apply). 1. Customer Service a.Demonstrates positive and effective customer service that supports departmental and hospital operations. b.Interacts and provides positive and effective custo
Job Source: Boston Children's HospitalBoston, MA, United States
73906BRJob Posting Title:Patient Experience Representative I (Nephrology)Department:Medicine-NephrologyAutoReqId:73906BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:Boston Children’s Hospital’s specialists in the Division of Nephrology care for infants, children, and adolescents with congenital and acquired kidney disease. We are one of the largest pediatric nephrology services in the United States, caring for children from all over the world, and maintain one of the few outpatient dialysis units in the northeastern U.S. for children who need chronic dialysis therapy. Learn more about the Department of Nephrology here (https://www.childrenshospital.org/departments/nephrology) .
PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)
The Patient Experience Representative I will be responsible for:
Customer Service:
Demonstrating positive and effective customer service that supports departmental and hospital operations.
Greeting, screening and directing patients, families and visitors.
Registering new patients upon arrival.
Patient Registration/Discharge:
Monitoring clinic activity to ensure best possible patient experience.
Recording and processing patient demographics, insurance/payment, and referral information for patient encounters.
Collecting all necessary clinical documentation and information. Transcribing code and patient treatment information into a billing system.
Obtaining required authorizations, referrals and verifications of insurance to compile patient and staff schedules.
Scheduling:
Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.
Monitoring daily schedule and coordinating flow to optimize resource utilization and patient experience.
Administration:
Maintaining personal calendars for physician/supervisor(s).
Scheduling meetings, programs and events.
Transcribing, typing and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology.
Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.
Participating in the purchasing of inventory.
Providing routine clerical support as needed.
Technology:
Utilizing all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling and billing applications.
Enrolling patients and caregivers in patient portal.
To qualify, you must have:
High School Diploma/GED required.
Previous customer service and/or administrative experience preferred.
Basic customer service and computer skills required.
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
Ability to work with diverse internal and external constituencies.
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid
Patient Experience Representative I (Nephrology) jobs in Boston, MA, United States
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