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R1 RCM
Carmel, IN, United States
Location: Ascension St Vincent Carmel Shift: Part time Patient Access Rep. Thursday/Friday 6:00AM-6:00PM and Saturdays 7:00AM-2:00PM. Additional shifts including weekends and holidays. As our Customer Service Representative, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on
Job Source: R1 RCMFamily Dollar
Mooresville, IN, United States
Store Family Dollar Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting custo
Job Source: Family DollarReqRoute Inc
Indianapolis, IN, United States
Job Title: Customer Service Representative Location: Indianapolis, IN Term: Contract Position Summary: This position will be responsible for daily member telephone calls which will include directing members to the proper services needed, educating members, problem solving, and creating linkages to the Medical Management Department for authorizat
Job Source: ReqRoute IncWindow World of Indianapolis, Muncie, Lafayette, & Terre Haute
Indianapolis, IN, United States
Company Overview Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer excep
Job Source: Window World of Indianapolis, Muncie, Lafayette, & Terre HauteGroup1001
Zionsville, IN, United States
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus,
Job Source: Group1001R1
Indianapolis, IN, United States
Location: Ascension St Vincent Indianapolis South Shift: PRN weekend Overnight Patient Access Rep. At least one shift per weekend 7:00PM - 7:00AM As our Customer Service Representative , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registrat
Job Source: R1ABBTECH Professional Resources
Indianapolis, IN, United States
This program requires US Citizenship Seeking a full-time Customer Service Representative with Mortgage Servicing experience. Opportunity for telework after training upon performance and customer approval. As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of
Job Source: ABBTECH Professional ResourcesMutual of Omaha Mortgage
Indianapolis, IN, United States
Customer Service Representative Mutual of Omaha Mortgage $10 an hour + bonus Vision, Medical, Dental, Life Insurance, Retirement Full-Time Job Summary At Mutual of Omaha Mortgage, we rely on knowledgeable professionals to interact with our valued customers who have expressed interest in our products and services. We’re looking for highly skilled ca
Job Source: Mutual of Omaha MortgageIndianapolis, IN, United States
Come join Williams Comfort Air/Mr. Plumber - one of the largest HVAC and plumbing companies in the entire Midwest. How did we get here in such a short period of time? We keep on growing because we only hire the best (that's YOU) and our client's love us for it! People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
The Role
The goal of the Customer Service Representative/ Client Care Specialist is to convert inbound calls into booked service appointments for our technicians across HVAC, Plumbing, and Electrical trades. You will build a trusting relationship with each client. You will also skillfully follow the call flow process and be proficient in using the required business systems to fulfill your responsibilities.
Hours of operation are Mon-Fri 7am-7pm, Sat-Sun 7am-5pm.
The training period for this position is about 4 weeks long with a schedule of Mon-Fri 10am-7pm. The actual schedule will be full time and will be assigned based on availability after training.
What's In It For Me?
Clearly Outlined Career Path $16-$17/hr + biweekly commissions and monthly bonuses
Industry Leading Total Compensation Plans
Medical (as low as $1), Dental and Vision Insurance
Company Matched Health Savings Account and 401k Retirement Account
Employee Personal Loan Program
FREE Long-Term Disability Insurance, Employee + Family Life Insurance, Wellness Program and Employee Assistance Program (Mental Health)
Voluntary Short-Term Disability Insurance, Accident Insurance and Critical Illness Insurance
Six (6) Paid Company Holidays
One (1) Paid Community Service Day
Company Paid Personal Time Off (Up to 4 Weeks)
Company Paid Other Time Off (Bereavement & Jury Duty)
Employee Discount
Friends & Family Discount
Industry Leading Training Programs
Additional Income Opportunities
A place you LOVE to come to work each day and so much more!
What Will I Do? Establish trust through building credibility and rapport with internal and external clients in order to meet and understand needs.
Embrace and proactively seek out development opportunities through continued training and one-on-one coaching.
Deliver call scripts with an authentic cadence and clarity in a manner that is compelling and personable.
Ensure understanding by applying advanced listening skills (echoing) to ensure accurate information is relayed to Dispatch.
Respond to client concerns with empathy.
Take control of the client call by applying advanced telephone etiquette skills (tone, read clients, structure).
Proactively find ways to fill the schedule (e.g., outbound calling).
Enter all client data with 100% accuracy into the appropriate computer system.
Assign priority level of a service call appropriately by understanding urgency.
Schedule client requests accurately by understanding technician competencies and skill sets.
Provide exceptional service by arriving mentally prepared.
Do I Have What It Takes? Tenured work history, likely in any field of customer service
Proficient with computers and learning new programs
Typing 30+ WPM
Excellent written and verbal communication skills
Multitasking abilities are a huge plus
Customer Service Representative jobs in Indianapolis, IN, United States
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