DIRECTOR OF RETAIL (GOLF OPERATIONS)

Houston

Job Description Job Description Description: Overview:

Houston Country Club is a family-oriented social and recreational organization whose purpose is to create a sense of community among its members by providing the highest quality services and facilities in a fiscally responsible manner.

Houston Country Club was recently inducted into the Texas Golf Hall of Fame as the 2022 inductee for Historic Courses. It is recognized as a Distinguished Club of America and Platinum Top 20 Club in the United States. The Club was founded in 1908, at what is now Gus Wortham Golf Course. Houston Country Club’s current location was designed by Robert Trent Jones in 1955 and opened in 1957. Coore & Crenshaw redesigned the course in 1988. One of the five founding members of the Texas Golf Association, the club has played host to eight (8) Texas State Amateurs (1911 - first on an 18-hole golf course, 1913, 1916, 1920, 1933, 1981, 2001, 2008) and five (5) Women’s Texas Golf Association Championships (1917, 1921, 1928, 1938, 1961). The course has also held numerous famous exhibitions and USGA qualifiers and played host to the Houston Invitational from 1914-1954 with winners including Francis Ouimet (1922) and Doug Ford (1949). George V. Rotan was the first winner and won the event multiple times. Over the years, Houston Country Club has consistently opened its course to PGA section events and was a primary practice facility for the prolific University of Houston Men’s Golf Team during its championship runs in the 1970s and 1980s.

Two golf inventions originated at Houston Country Club. The original sand wedge was invented and patented by member Ed MacClain (Bobby Jones used it at 1930 British Open). Gene Sarazen modified it later after he got the new design idea from spending time with member, Howard Hughes, Jr. In 1947, member Dick Jackson invented and received a patent for the golf cart by welding a park bench on a Cushman scooter and called it the “Arthritis Special.”

Job Specifications:

A platinum club golf operation seeking a dynamic, energetic and team-oriented individual to provide a “Relaxed Platinum Service” to one of Houston’s finest memberships. The position requires strong interpersonal engagement in Member & Guest relations and provides employees with recreational, outdoor experience in the Golf / Sports & Hospitality service industry.

The Director of Retail will report to the Director of Golf.

This position will be responsible for providing Members & Guests with a “Relaxed Platinum Service” culture while managing the day-to-day retail operations. The job will require, but not limited to:

• Personal interaction

• Embracing a culture of creating a memorable and welcoming atmosphere upon arrival & departure by delivering a

“Relaxed Premium Service” experience.

• Anticipating & servicing our Members & Guest’s individual needs.

• Track record of member and team member engagement, an authentic enjoyment of building relationships with

members and team members are critical.

• Embracing a Golf centric Membership with a passion for Golf.

• Embracing a dynamic, energetic, team-oriented experience that embraces creativity and idea generation that defines

the Golf operation.

Requirements: Experience Required

Education and Experience:

• 4-yr bachelor’s degree in business, Marketing or Fashion, preferred

• Minimum of 4 – 5 yrs. experience at a private equity club or high-end resort preferred.

• Minimum of 4 – 5 yrs. experience developing and managing a buy-plan.

• Proficiency & Knowledge of Jonas Inventory Management Software & Golf Shop Genius a plus, but not required.

• Proficiency & Knowledgeable in Microsoft Office, specifically Excel & Word, and social media outlets

Daily Responsibilities:

• Buying, Receiving, pricing and display of new merchandise; single store location doing $1.4 million in retail sales, with

room to grow.

• Utilize Professional Staff including Assistant Merchandiser in daily merchandising activities.

• Build and manage annual budgets with the direction of the Director of Golf; meet monthly.

• Develop and grow corporate merchandise sales.

• Stay in-tune on all fashion industry trends.

• Evaluate and manage the merchandise mix and product matrix through Member interaction.

• Be efficient in marketing & promotion of merchandise; social media proficient.

• Maintain, rotate and change displays with an exceptional appearance.

• Supervise and motivate golf shop staff to maintain an exceptional appearance in the Golf Shop.

• Promote a first-class Member shopping environment to include gift-wrapping, shipping, and other services.

• Maintain excellent member relations and ensure Member expectations are met.

• Accurately receive and price inventory and charge members as appropriate

• Maintain appropriate inventory levels and fill-in inventory as needed.

• Maintain excellent filing of records keeping any tracking tools current, proficiency and utilization of Golf Genius special

order module is a must.

• Supervision and Management of Inventory Receiving Office

• Special order placing, receiving & distribution; includes communicating expected ship date & receipt.

• Oversee quarterly physical inventory and monthly inventory “spot checks.”

• Have knowledge of club activities, policies, and hours. Understand club operations in order to assist members with questions.

• Perform other duties as designed by the Director of Golf

Physical Requirements:

• Flexible hours required: o Ability and willingness to work on Holidays and Weekends; 5-day work weeks are our goal

while 6-day work weeks may be required from time-to-time during major events.

• Must have a high-level of physical fitness.

Mental Requirements:

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in high-pressure situations.

• Must maintain composure and objectivity under pressure.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving

problems as necessary.

• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or

modify to meet the constraints of the particular need.

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by the owners, the

management team, co-workers, members and guests.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Essential:

• Employee leads by example, consistently conveying a positive attitude, passion, and pride in your work.

• Approach all encounters with members, guests, and fellow employees in a gracious, attentive, courteous and

service-oriented manner.

• Conduct all business for the club as an ambassador of Houston CC, with integrity and in a professional manner always.

• Respect all stakeholders’ privacy, perspective, priorities, time and resources.

• Keep fiscal responsibility and member satisfaction in mind when making all decisions.

• Take part in keeping Houston CC clean and litter free; Cleanliness is everyone’s responsibility, take ownership of the Club.

• Maintain high standards of personal appearance and grooming, which include wearing proper attire and name tag

when working.

• Maintain regular attendance in compliance with Houston CC standards, as required by scheduling, which will vary

according to the needs of the Club.

• Provide excellent customer service and assistance to all patrons.

• Always maintain a warm and friendly demeanor.

• Always comply with Houston CC standards and regulations to encourage safe and efficient Club operations.

• Conduct oneself in a professional manner and always maintain a professional image.

• Be informed on and promote all Club activities and services.

• Monitor and maintain the cleanliness and orderliness of the entire facility.

• Performs other duties as required by your manager.

• Participate in Public Relations events as needed.

• Attend meetings as required by management.

• Perform other duties as required.

Compensation and Benefits

Full Time Benefits Include:

• Starting Salary of $60,000 to $80,000 per year; plus, commissions.

• Employee Scholarship for employees, their children, and grandchildren.

• Professional Development Fund for continuing education.

• Emergency Relief Fund.

• Clothing Allowance up to $1,200 annually.

• Health, Dental and Life Insurance; Choice of 3 Medical Plans & 2 Dental Plans.

• Flexible spending accounts (FSA) for tax-deferred payment of medical and dependent care expenses.

• Health Savings Account (HSA) option.

• Employer-funded Health Reimbursement Account (HRA) to offset half of the employee’s deductible.

• Employer-paid long-term disability insurance.

• 401(k) with up to 4% employer match contribution.

• Employer-paid life insurance up to 2x your salary.

• Paid jury duty.

• Paid parental leave.

• Paid time-off.

• Meals while on duty.

• Excellent opportunities for learning and growth.

NON-NICOTINE USERS ONLY

Background & Drug Checks required:

For interest in the position, please contact:

Simon Buckle, PGA Director of Golf

Houston Country Club

[email protected]