Account Director (Financial Services)

Atlanta, GA, United States

Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership.

Bounteous x Accolite brings together 5000+ employees spanning North America, APAC, and EMEA, and partnerships with leading technology providers. Through advanced digital engineering, technology solutions, and data-driven digital experiences, we create exceptional and efficient business impact and help our clients win.

We are seeking an Account Director with a background in the Financial Services sector to join our growing team. The Account Director is responsible for building and nurturing relationships with our clients, ensuring client satisfaction, expanding accounts and opportunities, and improving client retention. This role will be focused on driving business growth within the Financial Services, Industrial, Technology (FIT) Business Unit. The ideal candidate is a strong strategic thinker with deep experience in the United States Financial Services sector (consumer banking, insurance, wealth, and/or payments).

This high-visibility role will require travel (up to 50%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations.

Role and Responsibilities Protect and grow client accounts; add and/or expand business each quarter

Serve as the key liaison between Bounteous and our clients

Develop and manage strategic account management plans that establish relationships enterprise-wide, identify and mitigate threats, uncover opportunities, and raise Bounteous’ strategic role within client organizations

Intimately understand the client’s brand and objectives

Serve as a client partner and advocate; articulate and hold the full-range of client concerns

Lead new Statement of Work kickoffs and customer on-boarding processes with internal stakeholders and systems

Facilitate and execute contracts and agreements

Ensure proper collections through close review and reconciliation

Develop, coordinate, and implement strategic digital initiatives

Benchmark state-of-the-art practices; influence profit and service improvements

Direct our clients and internal teams towards the best solutions

Understand the scope of programs as defined by the business requirements and budget process

Participate in key planning milestones; serve as a guide to the design and development teams from initiation through execution and completion

Develop and prepare client scorecards and dashboards to demonstrate high-level results and trends

Provide clients with relevant and actionable reporting, analytics, and consultation

Assist in pitch, closing, and negotiating contracts

Travel (up to 50%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations

Preferred Qualifications 5+ years of client service, digital marketing, or account management experience

3+ years of experience at a digital-first agency/consultancy required

3+ years of relevant experience in the United States Financial Services sector (consumer banking, insurance, wealth, and/or payments), either client-side or as a trusted advisor

Experience supporting clients or business leveraging platforms such as Drupal and Adobe a plus

Excellent verbal and written communication skills

Proven ability to manage multiple projects in an ever-changing environment

Outstanding listening and presentation skills

Strong conflict resolution and negotiation skills

Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships

Proven experience delivering client-focused solutions to support their goals

BA/BS degree or equivalent consulting agency experience preferred

Ability to regularly work on-site with clients and travel up to 50% of the time

We invite you to stay connected with us by subscribing to our monthly job openings alert here . Research shows that women and other underrepresented groups apply only if they meet 100% of the criteria of a job posting. If you have passion and intelligence, and possess a technical knack (even if you’re missing some of the above), we encourage you to apply.

Bounteous x Accolite is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous x Accolite. Bounteous x Accolite does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.

In addition, you have the opportunity to participate in several Team Member Networks, sometimes referred to as employee resource groups (ERGs), that host space with individuals with shared identities, interests, and passions. Our Team Member Networks celebrate communities of color, life as a working parent or caregiver, the 2SLGBTQIA+ community, wellbeing, and more. Regardless of your respective identity, there are various avenues we involve team members in the Bounteous x Accolite community.

Bounteous x Accolite is willing to sponsor eligible candidates for employment visas.

Individual pay is determined by many factors, including experience, relevant education or training, and organizational needs. The mid-range to maximum of the salary range is generally reserved for individuals who are highly experienced in the role.

I’ve worked at several sized consultancies in my career. To me, Bounteous feels like the perfect mix. It has the influence, reach and opportunity that I feel encompasses a large enterprise. Yet, it’s open, adaptive and individual-focused, that of which I often resonate with a smaller boutique.

Senior Account Manager

I’ve worked at several sized consultancies in my career. To me, Bounteous feels like the perfect mix. It has the influence, reach and opportunity that I feel encompasses a large enterprise. Yet, it’s open, adaptive and individual-focused, that of which I often resonate with a smaller boutique.

Rhoben Cabangbang

Senior Account Manager

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Join our fast-growing company and take advantage of our competitive benefits and career development opportunities. Stay balanced with our health & wellness perks, collaborative culture, and take-what-you-need vacation.

Award-Winning Culture Cemented in core values that fuel our creativity, ideas, collaboration, and benefits

World-Class, Fortune 500 Engagements Improving experiences and business outcomes for interesting clients and well-known brands.

Professional Growth Opportunities Offering time and support for ongoing learning, courses, certification, and conference opportunities.

Flexible Working Hours Coordinating with clients and teams across time zones that can work around personal commitments and schedules.

Supporting team members with benefit choices to match you or your family’s needs

Take-What-You-Need Vacation Empowering team members with encouraged time away from work for rest and relaxation

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