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Universal Mitsubishi
Los Angeles, CA, United States
At Universal Mitsubishi we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Universal Mitsubishi is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our
Job Source: Universal MitsubishiLithia Motors, Inc.
Los Angeles, CA, United States
Dealership: L0371 Keyes Toyota Keyes Toyota Van Nuys is currently hiring Service Advisors! **Average Earning Potential $4,000 - $7,000/mo.** With business booming, we are adding Service Advisors to our team! All manufacturer experience is welcome! If you have the drive to perform, exceed and excel... then we want you to come work with us. We o
Job Source: Lithia Motors, Inc.Honda of Pasadena
Pasadena, CA, United States
Want to be a TOP DOG? Well here is your opportunity to excel at an expanding dealership with top notch rating's on Google, Yelp and Cars.com to name a few. Honda of Pasadena, a high volume store in the heart of Los Angeles, is looking for several highly motivated individuals with the technical and customer service skills to advance their career in
Job Source: Honda of PasadenaMonaco Motors
Los Angeles, CA, United States
Monaco Motors in Canoga Park, CA is looking to hire a full-time Service Advisor . We pay $85,000 - $100,000 per year . The pay structure has a bonus plan attached to it based on production . Also, we provide a Christmas bonus and pay $100 for each year with our company . The typical schedule is Monday - Friday, no weekends! ABOUT MONAC
Job Source: Monaco MotorsLithia Motors, Inc
Los Angeles, CA, United States
Keyes Toyota Van Nuys is currently hiring Service Advisors! **Average Earning Potential $4,000 - $7,000/mo.** With business booming, we are adding Service Advisors to our team! All manufacturer experience is welcome! If you have the drive to perform, exceed and excel… then we want you to come work with us. We offer competitive compensation and
Job Source: Lithia Motors, IncCulver City Chevrolet
Culver City, CA, United States
FULL JOB DESCRIPTION At Culver City Chevrolet, our entire team works together to provide our customers with the ultimate Chevrolet shopping experience. We are currently looking for an experienced Service Advisor. This is a great opportunity to work closely with a team of dedicated professionals. If you want to be a part of a team that goes above a
Job Source: Culver City ChevroletMaserati of Puente Hills
, CA, United States
Responsibilities: Greet customers, listen to their needs, and schedule appointments as needed. Set up loaner cars and verify insurance before maintenance is scheduled. Compensation and Benefits: Competitive Pay Flexible Working Hours Health Insurance PTO & Sick Leave 401(K) Responsibilities: Greet customers promptly Obtain customer and v
Job Source: Maserati of Puente HillsAcura of Glendale
Glendale, CA, United States
We are seeking a highly motivated and client-oriented individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for providing excellent customer service and acting as a liaison between our customers and our service technicians. Your goal will be to ensure a smooth and satisfactory service experience for our cli
Job Source: Acura of Glendale, CA, United States
QUALIFICATIONS OTHER
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
PHYSICAL REQUIREMENTS SURROUNDINGS
spend time indoors in air-conditioned areas.
SITTING
on a regular basis
STANDING
on a regular basis
WALKING
on a regular basis
BENDING, TWISTING AND/OR STOOPING
on a regular basis
KNEELING AND/OR SQUATTING
on a regular basis
LIFTING
over 50 lbs
infrequently
REACHING AND/OR LIFTING OVERHEAD
on a regular basis
CLIMBING
stairs
REPETITIVE HAND/FINGER MOVEMENT
on a regular basis
GRASPING/GRABBING WITH HANDS
on a regular basis
PUSHING AND PULLING
on a regular basis
EXPECTATIONS GENERAL EXPECTATIONS
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
JOB-SPECIFIC EXPECTATIONS
Determine costs and completion date. Communicate expected repair time to customer.
Analyze progress to maximize efficiency and maintain high quality of repairs.
Delegate jobs to technicians as appropriate considering skill level. Effectively utilize current resources.
Prior to the start of a repair job, ascertain the correct part numbers on repair orders and help the parts department pull and post the appropriate parts.
Diagnose problems correctly and accurately describe those problems on the repair order.
Together with the service department manager work to establish and maintain an effective and proficient service department with excellent customer satisfaction.
Be available to aid technicians as appropriate if they have having trouble completing service work.
Produce accurate estimates for wreck and internal repairs.
Provide cashier transactions when needed.
Adhere to procedures for timely and proficient dealing of warranty items such as correct storage and labeling.
Become familiar and proficient with all phases of the computer system needed for parts and service management, developing and maintaining the skills required.
Start and finalize repair orders for warranty, customer paid, and internal repair.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be polite and friendly and greet customers promptly.
Conduct telephone transactions courteously, and quickly.
Provide excellent customer service for all customers whether external and internal.
Sell supplementary services by notifying the customer of service specials or any additional work that is needed on their vehicle.
Notify customers promptly regarding any delays, changes, or additional work that is required.
When repeat repairs are presented, give special attention as needed to make sure the issue is corrected.
Do not make commitments to customers that cannot be met, or are not likely to be met. Communicate with customers to keep expectation levels appropriate.
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Service Advisor jobs in , CA, United States
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