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Red Ventures
Charlotte, NC, United States
Save On Energy is an online marketplace that simplifies how you shop your energy service in Texas. Our purpose at Save On Energy is to provide customers with competitive energy plans from top providers, focusing on the Texas deregulated energy and solar energy markets. We combine our knowledge of the energy market with our trusted partnerships with
Job Source: Red VenturesMichaels Stores
Charlotte, NC, United States
Customer Experience Manager :: no experience required:: page is loaded **Customer Experience Manager :: no experience required::** **Customer Experience Manager :: no experience required::** locationsConcord-8066 Concord Mills Blvd time typeFull time posted onPosted Today job requisition idR00127053 Store - Concord, NC**We're here for t
Job Source: Michaels StoresRobinhood
Charlotte, NC, United States
**Customer Experience Manager** at Robinhood Charlotte, NC ****Join a leading fintech company thats democratizing finance for all.**** Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing great
Job Source: RobinhoodA.P. Møller - Maersk A/S
Charlotte, NC, United States
Customer Experience Partner Charlotte, NC Are You Ready to Navigate the Future of Global Trade? Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustai
Job Source: A.P. Møller - Maersk A/SBROAD RIVER RETAIL
Fort Mill, SC, United States
Job Details Level Entry Job Location FORT MILL Corporate Site - FORT MILL, SC Description AT A GLANCE: Broad River Retail is currently seeking a Customer Experience Advisor (CXA) to join our Customer Experience Team in Fort Mill, SC. The CXA position is a point of contact for all customer issues, escalations, and highly visible and sensitive s
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Charlotte, NC, United States
** Customer Experience Supervisor** Location: Charlotte, NC, US Company: AmeriGas Propane, Inc. Remote Options: When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nations premiere propane company, serving over 1.5 million residential, commercial, industrial and moto
Job Source: UGI CorporationCottonwoodres
Charlotte, NC, United States
**Customer Experience Specialist** at Cottonwood Residential Charlotte, North Carolina, United States ***Hiring Immediately! Part-time Customer Experience/Leasing Specialist for Cottonwood Reserve in Charlotte, NC!*** ***In this role you will work part-time.*** **As a Customer Experience/Leasing Specialist you:** * Put your upbeat attitude,
Job Source: CottonwoodresDamco Spain SL
Charlotte, NC, United States
Are You Ready to Navigate the Future of Global Trade? Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence. We believe in the p
Job Source: Damco Spain SLCharlotte, NC, United States
**Customer Experience Associate I**
CAROUSEL_PARAGRAPH
* Charlotte, North Carolina
* Call Center
* 56930
** Share Job**
** Job Description**
**About Conduent**
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
**Job Description**
**Job Track Description:**
* Performs business support or technical work, using data organizing and coordination skills.
* Performs tasks based on established procedures.
* In some areas, requires vocational training, certifications, licensures, or equivalent experience.
**General Profile**
* Ability to perform in an analytical and operational process.
* Entry-level position with limited requirements for licenses, training, and certifications.
* Applies experience and skills to complete assigned work.
* Works within established procedures and practices.
* Works with a close degree of supervision.
**Functional Knowledge**
* Has basic skillset in a range of processes, procedures, and systems.
**Business Expertise**
* Supports in the achievement of company goals by understanding how teams integrate for the best outcome.
* Impacts a team through quality of the services and information provided.
* Follows standardized procedures and practices and receives close supervision and guidance.
* For consistency, methods and tasks are described in detail.
**Leadership**
* Has no supervisory responsibilities.
**Problem Solving**
* Ability to problem solve, self-guided.
* Evaluates issues and solutions to provide the best outcome for the client and end-users.
* Has limited opportunity to exercise discretion.
**Interpersonal Skills**
* Exchanges information and ideas effectively.
**Responsibility Statements**
* Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
* Identifies customer needs by referring to case notes and examining each as a specific case.
* Performs routine call center activities concerning business products and services.
* Uses standard scripts and established guidelines and under supervision, to meet SLAs.
* Provides customers with information that is specialized.
* Communicates in a warm and empathetic manner.
* Gathers all necessary information to update the database.
* Escalates issues to senior levels, based on complaints or concerns.
* Explains company policies to customers.
* Performs other duties as assigned.
* Complies with all policies and standards.
**Closing**
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: . You may also .
*At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.*
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Customer Experience Associate I jobs in Charlotte, NC, United States
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Please refresh the page and try again.
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Get ready to discover your next great opportunity.