ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Aaron's Inc
Charlotte, NC, United States
The salary range for this role is $12.75 to $13.50. This position is also eligible for incentive pay based on performance. Aarons Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product.
Job Source: Aaron's IncIcahn Automotive Group LLC
Clover, SC, United States
Job Description Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties Responsibilities First point of contact for customers on the phone and in
Job Source: Icahn Automotive Group LLCIcahn Automotive Group
Rock Hill, SC, United States
External Description Position Summary Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties Responsibilities First point of contact for customers on the phone a
Job Source: Icahn Automotive GroupCPI Security Systems, Inc.
Charlotte, NC, United States
** Customer Support Advisor** **Job Category****:** Customer Operations **Requisition Number****:** CUSTO02949 Showing 1 location **Job Details** **Description** **Position Summary:** CPI Security is looking for **Customer Support** **Advisors****We're glad you asked:** * **Daily and weekly sales contests with opportunities t
Job Source: CPI Security Systems, Inc.Michaels Stores
Charlotte, NC, United States
Customer Experience Manager :: no experience required:: page is loaded **Customer Experience Manager :: no experience required::** **Customer Experience Manager :: no experience required::** locationsConcord-8066 Concord Mills Blvd time typeFull time posted onPosted Today job requisition idR00127053 Store - Concord, NC**We're here for t
Job Source: Michaels StoresConduent Business Services
Charlotte, NC, United States
**Customer Experience Associate I** CAROUSEL_PARAGRAPH * Charlotte, North Carolina * Call Center * 56930 ** Share Job** ** Job Description** **About Conduent** Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for ou
Job Source: Conduent Business ServicesUGI Corporation
Charlotte, NC, United States
** Customer Experience Supervisor** Location: Charlotte, NC, US Company: AmeriGas Propane, Inc. Remote Options: When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nations premiere propane company, serving over 1.5 million residential, commercial, industrial and moto
Job Source: UGI CorporationA.P. Møller - Maersk A/S
Charlotte, NC, United States
Customer Experience Partner Charlotte, NC Are You Ready to Navigate the Future of Global Trade? Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustai
Job Source: A.P. Møller - Maersk A/SFort Mill, SC, United States
Job Details
Level
Entry
Job Location
FORT MILL Corporate Site - FORT MILL, SC
Description
AT A GLANCE:
Broad River Retail is currently seeking a Customer Experience Advisor (CXA) to join our Customer Experience Team in Fort Mill, SC. The CXA position is a point of contact for all customer issues, escalations, and highly visible and sensitive situations. This role will also respond to both customers and internal business partners via email and other forms of written communication in a professional and courteous manner.
Candidates must have a passion for helping others, demonstrate empathy, and a sense of urgency to provide a memorable Customer Experience. This role values personal connections and must work well in a collaborative team environment. Candidates must have excellent communication, critical thinking, and problem-solving skills.
DAY IN THE LIFE AS THIS MEMORY MAKER:
Effectively manage large volume of incoming calls to meet various customer's needs
Take ownership and effectively manage multiple cases through research, resolution to include documenting each Customer interaction within appropriate CX Systems
Clearly communicate resolution and next steps to customers and internal business partners, in both verbal and written form
Provide customers with accurate and complete information using multiple tools and systems
Handle highly escalated contacts with professionalism, empathy, and positivity
Maintain a balance between company policy and customer benefit while handling and resolving issues
Resolve product or service issues by identifying the root cause
Foster relationships with internal departments, including Retail, Delivery and Service partners
Actively achieve or exceed established performance metrics as defined by management
Qualifications
WHAT YOU'LL NEED TO SUCCEED: Previous experience in a high-volume call center or similar environment
Minimum of two (2) years of customer service experience
Strong cognitive skills required; including the ability to learn quickly, handle multiple complex tasks simultaneously and be highly productive without needing much supervision
Excellent organizational skills, professional verbal communication by phone and in-person, excellent written communication skills and a thorough understanding of customer service best practices
Ability to prioritize competing priorities with tight deadlines with a strong work ethic
Ability to understand and ensure compliance with policies and procedures
Ability to maintain composure and professionalism in stressful situations
Ability to work nights, weekends, holidays and after hours during peak periods
Strong computer skills to include Microsoft Office, Outlook and TEAMS
Strong decision-making and problem-solving skills
Knowledge of or experience in the furniture industry is preferred but not required
WORKPLACE ENVIROMENT:
While performing the duties of this job the employee is: This role is a work from home position after training is completed onsite
Occasional onsite team meetings
Employees must arrange an appropriate workspace that ensures their productivity. Must be able to take participate in virtual meetings, on-camera, and calls with minimal distraction
Physical requirements such as extended periods of sitting, standing, and moving
In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
MEMORY MAKER PERKS AND BENEFITS: Hourly Rate of $17.00/hr
Medical, dental, vision, and life insurance options
Paid time off and 401K matching contribution
Employee discount (40%) at BRR locations
Internal Opportunities for career growth and advancement
CULTURE SNAPSHOT:
Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of 'Furnishing Life's Best Memories'. At Broad River, we call all our employees "Memory Makers." We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.
We take pride in training and developing our teams so that they can provide a premier customer experience to every guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley Furniture licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
OUR COMMITMENT TO YOU:
Broad River Retail is an EEOC compliant company and committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you're parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.
Customer Experience Advisor jobs in Fort Mill, SC, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.