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Technical Account Manager - Enterprise Storage

Jacksonville, FL, United States

Technical Account Manager - Enterprise Storage

General Information

Req #

WD00062651

Country/Region:

United States of America

State:

North Carolina

City:

Morrisville

Date:

Friday, March 22, 2024

Working time:

Full-time

Additional Locations :

United States of America - New York - New York

United States of America - Illinois - Chicago

United States of America - Florida - Miami

United States of America - Texas - Dallas

United States of America - Pennsylvania - Philadelphia

United States of America - Texas - Houston

United States of America - Georgia - Atlanta

United States of America - District of Columbia - Washington

United States of America - Massachusetts - Boston

United States of America - Arizona - Phoenix

United States of America - Washington - Seattle

United States of America - Michigan - Detroit

United States of America - Minnesota - Minneapolis

United States of America - Florida - Tampa

United States of America - Colorado - Denver

United States of America - New York - Brooklyn

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United States of America - New York - Manhattan

United States of America - Indiana - Indianapolis

United States of America - Ohio - Columbus

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United States of America - Virginia - Virginia Beach

United States of America - Wisconsin - Milwaukee

United States of America - Rhode Island - Providence

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United States of America - Ohio - Akron

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United States of America - Florida - Palm Bay

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United States of America - Tennessee - Chattanooga

United States of America - North Carolina - Morrisville

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

As a Lenovo Infrastructure Solutions Group Technical Account Manager (TAM), you will have the opportunity to serve as a trusted advisor to our clients. The TAM develops and maintains an excellent rapport with key client contacts at multiple levels, as well as the Lenovo Sales team, to fully understand the client's needs and mutually ensure consistent and relevant communication and maintain an excellent customer experience.

The TAM acts as a single point of contact for service issues, ensuring responsiveness and timely resolution. Utilizing feedback from the account and gained knowledge, the TAM works existing processes to improve efficiency, quality and reduce cost of service delivery, setting up new processes as needed. The TAM closely monitors client service activity and performance to the service level KPIs looking for unusual or pervasive issues and engaging other teams as necessary.

Responsibilities:

Maximizes the value of the client’s investment in Lenovo products and services throughout the end to end customer lifecycle.

Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual metrics are achieved. Acts as a single point of contact and client advocate for customer escalations and owns the coordination and oversight to problem solving efforts between clients, support engineers, field service personnel, software support, investigation and analysis of product problems.

Develops and delivers post incident reports on all critical support incidents, adheres to customer support plans and relationships.

Uses complex analytical skills to recognize trends and improve performance. Identifies and leads continuous improvement activities in support of client or internal business processes.

Basic Qualifications:

8 + years experience in IT, Customer Service, Field Tech, or Account Management

Preferred Qualifications:

Experience with ONTAP deployment and ONTAP specific knowledge in administration or troubleshooting.

General understanding of and technical competence in Data Center technologies, specifically storage solutions.

Knowledge of protocols (NFS, SMB/CIFS, Block, Object) how they work and how they are used in different solutions. Understanding solutions and how we integrate storage into the customer environment.

Excellent communication, presentation, and interpersonal skills - ability to effectively interact and communicate with senior executives, customer technical and management teams.

Ability to embed themselves in the customer’s environment to begin learning their processes to position Lenovo for success in support and services engagements.

Ability to identify sales opportunities - to take what is learned while working with the customer and turn any challenges into new opportunities for Lenovo.

Ability to participate and manage War Rooms when critical issues have been experienced, professional customer communication proficiency is key.

The base salary range budgeted for this position is $98,000 - $120,000. Individuals may also be considered for bonuses and/or commissions. Lenovo’s various benefits can be found at www.lenovobenefits.com.

In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 6/30/2024 – this applies to both internal and external candidates

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations :

United States of America - New York - New York

United States of America - Illinois - Chicago

United States of America - Florida - Miami

United States of America - Texas - Dallas

United States of America - Pennsylvania - Philadelphia

United States of America - Texas - Houston

United States of America - Georgia - Atlanta

United States of America - District of Columbia - Washington

United States of America - Massachusetts - Boston

United States of America - Arizona - Phoenix

United States of America - Washington - Seattle

United States of America - Michigan - Detroit

United States of America - Minnesota - Minneapolis

United States of America - Florida - Tampa

United States of America - Colorado - Denver

United States of America - New York - Brooklyn

United States of America - New York - Queens

United States of America - Maryland - Baltimore

United States of America - Nevada - Las Vegas

United States of America - Oregon - Portland

United States of America - Texas - San Antonio

United States of America - Missouri - St. Louis

United States of America - Florida - Orlando

United States of America - Ohio - Cleveland

United States of America - Pennsylvania - Pittsburgh

United States of America - Texas - Austin

United States of America - Ohio - Cincinnati

United States of America - Missouri - Kansas City

United States of America - New York - Manhattan

United States of America - Indiana - Indianapolis

United States of America - Ohio - Columbus

United States of America - North Carolina - Charlotte

United States of America - Virginia - Virginia Beach

United States of America - Wisconsin - Milwaukee

United States of America - Rhode Island - Providence

United States of America - Florida - Jacksonville

United States of America - Utah - Salt Lake City

United States of America - Tennessee - Nashville

United States of America - Virginia - Richmond

United States of America - Tennessee - Memphis

United States of America - North Carolina - Raleigh

United States of America - Louisiana - New Orleans

United States of America - Kentucky - Louisville

United States of America - New York - Buffalo

United States of America - Texas - Fort Worth

United States of America - Arizona - Tucson

United States of America - Nebraska - Omaha

United States of America - Texas - El Paso

United States of America - Texas - McAllen

United States of America - New York - Hempstead

United States of America - Alabama - Birmingham

United States of America - Florida - Sarasota

United States of America - Ohio - Dayton

United States of America - New York - Rochester

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United States of America - Florida - Cape Coral

United States of America - Colorado - Colorado Springs

United States of America - Massachusetts - Springfield

United States of America - Tennessee - Knoxville

United States of America - Ohio - Akron

United States of America - South Carolina - Columbia

United States of America - Arizona - Mesa

United States of America - Florida - Palm Bay

United States of America - Utah - Provo

United States of America - Massachusetts - Worcester

United States of America - South Carolina - Greenville

United States of America - Kansas - Wichita

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United States of America - North Carolina - Morrisville

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Technical Account Manager - Enterprise Storage jobs in Jacksonville, FL, United States

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