Service Writer - Field Service

Aurora, CO, United States

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

Medical, dental, and vision insurance

Life and AD&D Insurance

Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%

Tuition Reimbursement

Employee Assistance Program (EAP)

CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.

Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Service Writer is responsible for scheduling and coordinating all service work and parts order entry for machine repairs in a manner that reflects the company’s vision of working as “One Professional Team” while also managing all related work order and paperwork responsibilities. Where applicable, guides the work of the Service Clerk(s).

Pay Rate: $67,873.44 - $93,328.89 Annually

Pay rate is dependent upon education & experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Reviews and invoices work orders assuring that all aspects of the work order are correct (parts, labor, miscellaneous, notes, warranty codes, and purchase orders)

• Verifies and enters technician time cards daily as needed

• Receives invoicing from other dealerships and vendors and forwards for payment

• Provides completed service reports, fluid analysis reports, and all required documentation to customers as needed

• Closes all work orders within allotted time or less from last day of labor

• Maintains WIP at less than 7 days of last labor

• Maintains technician service truck vehicle records

• Maintains accurate service records

• Provides the Wagner Equipment Warranty department accurate service records

• Provides the Wagner Equipment A/P – A/R department accurate invoicing records

• Works with the Wagner Equipment Fleet Department to maintain accurate service truck records

• Is accessible to all Field Service personnel for personal contact in order to maintain efficient work flow

• Promotes additional Wagner services to customers as needed

• Applies a basic knowledge of earth moving heavy equipment

• Other duties as assigned by manager

Supervisory Responsibilities: Assigns work orders and schedules workload of technicians

Directs Service Clerk in clerical functions where applicable

Provides input into the annual Performance Reviews

Required Education and Experience: High School Diploma or GED

2 years vocational training preferred

5 years’ experience as a technician or comparable position

3-5 years administrative/clerical experience

3-5 years customer service experience

1-3 years sales experience

1-3 years supervisory/management experience

Physical Demands & Competencies: Standing, walking, talking, sitting, use of hands & hearing

Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds

Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

Safety & Product Knowledge

Ability to direct the work of others

Ability to work in a fast-paced environment

Warranty training/knowledge

Basic knowledge of Microsoft Word and Outlook

Basic knowledge of DBS

Basic knowledge of SIMSI

Intermediate knowledge of ET/SIS/SIS Web/STW

Work Environment: Noise: Moderate

Indoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)