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DBA Carta, Inc.
San Francisco, CA, United States
The Company You'll Join Carta is a platform that helps people manage equity, build businesses, and invest in the companies of tomorrow. Our mission is to unlock the power of equity ownership for more people in more places. Carta is trusted by more than 40,000 companies and over two million people in nearly 160 countries to manage cap tables, comp
Job Source: DBA Carta, Inc.Aidaly Corp
San Francisco, CA, United States
In 2020, unpaid family caregivers provided an estimated 34+ billion hours of care , worth over $470 billion to the economy. COVID-19 devastated our care infrastructure, and millions left the workforce to provide care in home. As baby boomers age into retirement and increase demand for home care services, quality care becomes harder for families
Job Source: Aidaly CorpHaystack
San Francisco, CA, United States
[Full Time] Head of Customer Success at Haystack (United States) | BEAMSTART Jobs Head of Customer Success Haystack United States Date Posted 31 Oct, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options No Vacancies 1 available About Haystack
Job Source: HaystackText Blaze
San Francisco, CA, United States
[Full Time] Head of Customer Success at Text Blaze (United States) | BEAMSTART Jobs Head of Customer Success Text Blaze United States Date Posted 31 Oct, 2022 Work Location San Francisco, United States Salary Offered $110000 — $150000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options Yes Vacancies 1 availabl
Job Source: Text BlazeSprig
San Francisco, CA, United States
About Sprig Sprig is a user insights platform backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capital. Our suite of products enable our customers to combine traditional analytics with qualitative product data so they can build an exceptional product experience for their users. Leading tech companies like Notion,
Job Source: SprigMixpanel
San Francisco, CA, United States
About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 8,000 customers, including co
Job Source: MixpanelMoney Fit by DRS
San Francisco, CA, United States
About Sprig Sprig is a product experience platform to build better products. Top tech companies like Notion, Square, and Dropbox rely on Sprig to elevate their product experience through targeted in-product surveys, session replay, and AI analysis. Sprig is backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capi
Job Source: Money Fit by DRSAidaly
San Francisco, CA, United States
In 2020, unpaid family caregivers provided an estimated 34+ billion hours of care , worth over $470 billion to the economy. COVID-19 devastated our care infrastructure, and millions left the workforce to provide care in home. As baby boomers age into retirement and increase demand for home care services, quality care becomes harder for families
Job Source: AidalySan Francisco, CA, United States
The Team You’ll Work With
The Head of Fund Administration Customer Success is a new role within the Fund Administration Business Unit at Carta. Reporting into the VP of Fund Admin, you will own the growth sales, account director, business unit partnerships and customer marketing teams. This org is hyper-focused on building processes and using technology to scale proactive customer outreach, and to optimize for revenue and expansion opportunities. As the leader of Fund Admin Customer Success, you will be dedicated to improving customer engagement and loyalty while leading your teams to meet NPS, NRR and ARR goals.
The Problems You’ll Solve
As the leader of Fund Admin Customer Success, you’ll work to:
Own, improve, and grow the fund administration customer success org; currently comprised of the growth sales and account director teams. Strategy and execution to be established for new functions of customer marketing and business unit partnerships
Monitor and influence product usage, customer engagement and satisfaction feedback and ensure your teams’ customers (VC and PE Firms) are getting value out of Carta products
Work in collaboration with product and engineering to solve problems, drive account strategy, and improve customer engagement and loyalty
Work with account manager leadership to understand current state of Carta team to create business strategy and execution plans
Develop strategies in partnership with growth sales leadership to up-level growth sales motion
Understand current state of customer health and develop “path to referenceability” for all customers
Partner with R&D to represent growing requirements of FA customers
Meet Fund Admin BU targets for upsell, retention, and customer health
Influence the FA business unit customer marketing strategy, with a goal of improving customer education, product adoption, and self-serve opportunities
The Impact You’ll Have
In this role, you will be directly impacting our Net Dollar Retention, by driving upsell revenue, mitigating churn, and affecting expansion. The Fund Admin Customer Success team is responsible for driving successful outcomes for over 2500 firms and a book of ~$100M ARR (and growing!)
About You
We’re looking for a customer-centric leader who knows how to work in a dynamic environment with multiple priorities. Cross-departmental collaboration and communication is critical to success in the role, and efficient time management is essential as well. In addition, we’re prioritizing:
Fund Administration experience is required
7+ years of experience leading high performing teams
10+ years of experience in a customer facing role with a proven track record in customer engagement, customer satisfaction, and contract value growth through upsells and expansion
Resourceful and creative problem solving skills in order to provide optimal business or technical solutions, particularly when navigating uncertainty or ambiguity
Customer-first mindset, with a focus on seeking solutions to ensure greater lifetime value for our clients
Self-motivated, proactive leader with innovative ideas to inspire your team promoting customer loyalty and adoption
Strong interpersonal skills, with an emphasis on building strong internal and external relationships
Proven ability to drive results, across multiple functions, and exceed allotted targets
Diplomacy, tact and poise under pressure, and a high tolerance for ambiguity
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Head of Fund Administration Customer Success jobs in San Francisco, CA, United States
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