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IG Recruit
Chicago, IL, United States
Job Title: Client Success Manager Location: Chicago Illinois Company: workplace technology company IG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically sav
Job Source: IG RecruitStanley Consultants, Inc.
Chicago, IL, United States
Stanley Consultants is an engineering consulting firm with over a century of success in the Water Market. Our data driven “smart water” future builds on our heritage and the skill and enthusiasm of the next generation of water professionals. Join a team where your ingenuity, creative thinking, and passion for the water industry will be collaborativ
Job Source: Stanley Consultants, Inc.Tishman Speyer
Chicago, IL, United States
Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s di
Job Source: Tishman SpeyerSalesloft
Chicago, IL, United States
Job Title: Enterprise Client Account Executive Location: Remote THE OPPORTUNITY: Although we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent. At Salesloft, our Enterprise Client Account Executive will be pivotal to ou
Job Source: SalesloftVerve Group
Chicago, IL, United States
** Client Service Manager, Managed Service** * Account Management * Chicago, United States ** Client Service Manager, Managed Service** ** Job description** **Who we are** Verve Groups consumer-first advertising suite is a leader in consolidating data, demand and supply technologies to create better business outcomes for advertisers and publish
Job Source: Verve GroupHOLLY HUNT
Chicago, IL, United States
Why join us? For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade. During that time, we’ve stayed true to our passions, values, and deep beliefs—that well-designed spaces e
Job Source: HOLLY HUNTBrightSpring Health Services
Chicago, IL, United States
ACCOUNT MANAGER, CLIENT SERVICES Job Locations US-IL-CHICAGO ID 2024-140208 Line of Business PharMerica Position Type Full-Time Pay Min USD $75,000.00/Yr. Pay Max USD $75,000.00/Yr. Our Company PharMerica Overview Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, reha
Job Source: BrightSpring Health ServicesThe Judson Group
Chicago, IL, United States
Operations and Client Service Manager | Chicago, Illinois Judson Group has partnered with a growing, well-respected RIA in the search for an Operations and Client Service Manager . The Operations and Client Service Manager is responsible for supporting the operational and portfolio management needs of the firm. The ideal candidate has previous fi
Job Source: The Judson GroupChicago, IL, United States
** Client Service Manager- Enterprise**
**Job Category****:** Sales **Requisition Number****:** CLIEN006480 Showing 1 location **Job Details**
**Description**
**Company Summary**
Crown Castle works around the country to build and maintain the infrastructure behind the worlds most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 65,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $60 billion
**Position** **Title** Client Services Manager - P2
**Position** **Summary:** Responsible for proactively maintaining the customer relationship and revenue by managing the customers business needs, as well as focusing on retaining and growing the overall customer relationship in order to meet company goals and objectives. Work closely with the Account Team and Sales Management to seamlessly service the customers.
The CSM organizations charter is client satisfaction, preservation of revenue and sales enablement
Essential Job Functions
* Develop and maintain customer and account team relationships
* Responsible for revenue protection and churn on all assigned accounts
* Actively work with the sales team and customer to determine needs for near term additional services and the accounts long term network planning activities
* Attend Quarterly Business Reviews as well as participate in pre and post sales customer meetings messaging the Crown Castle Support Structure.
* Act as the primary post installation contact as well as the liaison between customer and Crown Castle Fiber internal partners to ensure strong service and response to customer needs
* Manage account billing, inventory, trouble tickets, SLA and credit inquiries with internal groups and work with customer on any service related issues
* Provide and review service inventories, scorecards, customized reports and performance metrics via business review meetings with customer
* Onboard customers to the Crown Castle Fiber Business Portal
* Process and actively follow orders through internal processing to ensure timely and accurate completion in order to meet customer expectations
* Review, evaluate, prepare, and deliver RFP/RFQ responses for existing monthly recurring revenue
* Drive renewal negotiations
**Education/Certifications**
* Bachelors Degree or equivalent experience in Business, Sales, or related field preferred
**Experience/Minimum Requirements**
* 5 years of outside sales and or customer facing management experience
* Telecom experience preferred
* Proven project management experience
* CRM and Microsoft Office experience
**Other Skills/Abilities**
* Strong commitment to deliver exceptional customer service
* Proven ability to work well with external and internal customers
* Ability to prioritize multiple assignments and meet all deadlines
* Ability to foster teamwork and partner across functions to deliver seamless service to customer
* Excellent presentation skills
* Strong organizational, administrative, and time management skills
* Strong analytical/quantitative skills
* Excellent negotiation skills with proven ability to close business
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**Organizational Relationship**
**Reports to:** Manager, Client Services
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**Title(s) of direct reports (if applicable): N/A**
**Working Conditions:** Works in a normal office setting with no exposure to adverse environmental conditions.
**Additional Information: Requires up to 25% travel**
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)
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Client Service Manager- Enterprise jobs in Chicago, IL, United States
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