Client Service Manager

Chicago, IL, United States

Stanley Consultants is an engineering consulting firm with over a century of success in the Water Market. Our data driven “smart water” future builds on our heritage and the skill and enthusiasm of the next generation of water professionals. Join a team where your ingenuity, creative thinking, and passion for the water industry will be collaboratively paired with seasoned engineers to address increasing client needs as they respond to megatrends like aging infrastructure, funding constraints, and the impacts of an increasingly variable climate.

With Stanley Consultants, you will enjoy a workplace culture that puts People First and includes competitive compensation, flexibility, work-life balance, life-long learning, and inclusivity. Our employee-owned corporate culture emphasizes the well-being of every employee (member) and extensively employs technology to foster continuing education. Our leadership’s commitment is to inspire enthusiastic work, tempered to prevent burn-out, and to provide a corporate culture through which recognition, compensation, and advancement are the natural products of energetic responsiveness, teamwork, and innovation.

Stanley Consultants is seeking a Client Service Manager / Project Manager for our Chicago office.  Stanley Consultants is actively working in the Water / Wastewater Market in Illinois and needs additional leadership to maintain our current market presence while assisting our existing team to build Stanley’s water market presence. In doing so, this position will lead and deliver water, wastewater, and groundwater projects in the State of Illinois. This individual will be responsible for the development and management of all aspects of municipal water and wastewater utility system project planning, design, and services during construction.

The successful candidate will have a Chicagoland network of water and wastewater connections and regional expertise in one or more of the following:

Asset Management

Wastewater collection and conveyance

Peak weather flow infrastructure

Wastewater treatment

Wastewater disposal and reuse

Water supply (surface or groundwater)

Water distribution and storage

Water treatment

Water transmission, distribution and storage

Knowledge of and connections in the water resources area is a plus.

Initiates, develops, and maintains close client relationships with Chicagoland clients

Manages the preparation of proposals, presentations, contract procedures, client invoicing, and collections

Actively participates in AWWA, WEF, APWA, ASCE, IAWA, and other professional organizations at the local, regional, and national levels

Develops creative and innovative approaches to project development

Leads our efforts in Client Satisfaction

Assists in developing strategic plans for assigned clients including identification of project opportunities and pursuits

Maintains marketing database and prepares routine reports on sales efforts

Requirements

Background requirements include:

Bachelors of Science degree

Requires 10+ years of relevant experience in a consulting engineering or public works environment

Proven track record of successful project and client development

Membership and current active participation in AWWA and/or WEF is a plus

Must possess knowledge of water supply, treatment, transmission and distribution, and storage facilities; and/or wastewater collection, treatment, and disposal (liquids and solids trains).

Must possess a working knowledge of funding sources for water, wastewater, and water resources projects

Base Compensation : $94,000 - $125,000

Stanley Consultants is committed to maintaining transparency in our hiring process, including providing information about compensation. The starting salary for the successful candidate in this position is competitive and will be determined by the selected candidate's qualifications and experience, geographic location, internal equity, company policy and practices.

Are you ready to take your career to the next level with a company that is committed to innovative growth and improving lives in the communities where we live and work? Stanley Consultants is an award winning, interdisciplinary consulting firm providing program management, planning, design, permitting, engineering, and environmental services. Recognized for its commitment to client service and a passion to make a difference, Stanley Consultants brings global knowledge, experience, and capabilities to serve federal, municipal, and industrial clients. Stanley Consultants solves complex challenges in power generation and delivery, transportation, water, energy, and industrial plants, building services, and the environment. Since 1913, Stanley Consultants has successfully completed more than 50,000 projects globally in more than 100 countries, including all 50 of the United States and its territories.

Throughout our history, Stanley Consultants has remained an employee-owned company, committed to a legacy of professional independence and objectivity. The commitment to private ownership, shared responsibility and reward has sustained us for more than 100 years.

A Great Place to Work: Become a Member

Once you are hired at Stanley Consultants, you become a member of our member-owned company. Our Core Values speak to the capabilities, initiative, integrity, creativity, and commitment that make you, as a member, our most important asset. As a member, you have the opportunity to chart your own career path and play a role in shaping our mutual future.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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