Customer Success Manager
Boston, MA, United States
As one of the first members of our customer success team, you will have the unique opportunity to shape the go-to-market strategy, product, and culture at an early-stage start-up. You will be building relationships with engineering leaders across the industry and enable product development teams to become best-in-class across the industry alongside our founders.
We expect you to take ownership, creatively solve problems, and build the foundation for a successful customer success organization.
Your Role Onboard customers smoothly and successfully
Cultivates and strengthens ongoing client relationships, focusing on revenue growth and client satisfaction
Leads by thinking multiple steps ahead to move an account forward
Demonstrates and communicates customer value frequently
Transparently communicates both internally and externally
Informs our roadmap with feedback from customers
Independently assesses current business processes, identifies capability gaps, gains internal alignment, and helps develop future state strategy
Drives outcomes through effective collaboration and communication with broader revenue, developer experience, and product teams
Why you may be a fit: You are an expert at discovery and understanding the customers’ needs
You embody a customer-centric approach
You have significant years of experience in a customer success role
You have experience in the developer tools and infrastructure verticals
You are excited about building a process from scratch
You are multi-talented and want exposure to every aspect of the business
Even better if you have: Experience at a startup
An engineering background
A passion for hardware
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