Service Director

Coppell, TX, United States

About Client:

The Client is a leading global IT services and consulting company, providing a wide range of services to clients in various industries, including banking, financial services, retail, manufacturing, healthcare, and more. It is one of the largest employers in the IT industry and has a vast and diverse workforce. The company places a strong emphasis on employee training and development. Client is known for its commitment to innovation and invests in research and development to stay at the forefront of technological advancements.

It offers a comprehensive set of services, including:

IT Services: Application development, maintenance, and testing.

Consulting: Business consulting, IT strategy, and digital transformation.

Business Process Outsourcing (BPO): Outsourcing of business processes to improve efficiency.

Enterprise Solutions: Implementation and support of enterprise-level software solutions. Digital Services: Services related to digital technologies, such as analytics, cloud, and IoT.

Salary: $120K/Annum

Job Description:

Requirement:

Large Program delivery experience in Network and Infrastructure domain.

Client Relationship Management: Build and maintain strong relationships with clients.

Experience is managing multi locations Global delivery.

Customer expectation management and conflict management.

Team Leadership: Provide guidance, support, and mentorship to project managers and other team members, fostering a collaborative and high-performing work environment.

Stakeholder Communication: Effectively communicate project status, risks, and issues to internal and external stakeholders, ensuring transparency and alignment.

Continuous Improvement: Drive process improvements and best practices within the project management function, promoting efficiency and effectiveness.

Risk Management: Identify and mitigate project risks, proactively addressing any issues that may impact project delivery and create early warning systems.

Enablement and Training: Work with L&D on creating enablement materials, sessions, and events to ensure the growth and upskilling of the team.

T-shaped breadth/depth of experience in architecting and solutioning Infra Services across datacenter (compute and storage), network services and workplace (EUC).

Awareness of mature/emerging next-gen Network offering SDWAN, VNX, Software Defined Network, Voice Solution

Exposure to technology platforms, tools and accelerators for Service Management, Business Continuity / Disaster Management

Exposure to Runbook and Cognitive Automation of infrastructure operations

Industry or Customer Contextual Master with Knowledge of Industry Reference architecture for Communication services

Innovation / Creative thinking mindset with exposure to creating and positioning reusable and re-deployable solutions.

Desirable: Delivery experience in Network and Telecom

Experience in customer engagement

Experience in Onsite/Offshore delivery

Knowledgeable in one or more of Design Thinking, evangelizing technology through storytelling, messaging and presentation skills, structured problem solving.

Demonstrated ability to elicit customer requirements, define project scope and validate deployment.

Role Definition: Industry Offering / Transformation This role requires an understanding of Service Delivery, business imperatives and the ability to leverage technology operations knowledge to conceptualize and sell create-once, sell-many-times solution offerings.

Delivery management, Resource management, Competency development, understanding business dynamics.

Ideas to improve Customer ability to provide superior service to end customers through leveraging right technology and process.

Drive team for continuous improvement to enhance customer experience and better resource utilization.

Responsibilities: Delivery management

Resource management

Support new deals with transformation roadmap.

Financial management

About ApTask:

Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:

At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected]

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