Service Technician
Bethesda, MD, United States
Overview:
Datawatch Systems, Inc., a leader in commercial building electronic access control and alarm monitoring, is seeking a Service Technician to service our access control and CCTV systems in commercial building in the DMV region.
The Service Technician will respond to calls for service from customers. They will travel to customer sites to troubleshoot and repair access control and alarm monitoring equipment. The Service Technician will interact with the customer, vendors and other Datawatch employees to resolve issues to the customers satisfaction.
The hours for this position are noon - 8:00 pm Monday through Friday with some opportunities for overtime. Region of responsibility includes DC, MD and VA.
Pay starts at $25/hour commensurate with experience plus benefits and paid time off. Cell phone, computer, and use of company vehicle. All applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D. DCJS #11-2294.
Responsibilities:
Work independently to troubleshoot and repair access control/alarm monitoring equipment at customer site
Interact with customers to describe problems and resolutions
Ticket completion through a mobile device
Regularly check in with their supervisor
Qualifications:
3 to 5 years of experience servicing access control, CCTV, and burg systems
HS diploma or equivalent
Excellent verbal and written communication and customer service skills
Detailed oriented and must have a willingness to learn
Able to use a multi-meter
Basic understanding of relay logic
Able to climb ladders
Able to lift 50 lbs
Experience working with Access Control, CCTV, & ADEMCO required
Valid drivers license
Benefits
Choice of Medical Insurance plans
Choice of twoDental Insurance Plans
Vision Insurance
Medical and Dependent Care FSA Accounts
401K Plan with a discretionary employer match
529 Plan Access
Employee Assistance Program
Commuter and Parking Benefit
Ability to buy Short-term Disability and Long-term Disability Insurance
Employer-paid 50K Life and AD&D Insurance
Voluntary Life Insurance for Employee, Spouse and Children
Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage
Annual performance Evaluation and salary adjustment consideration
Paid holidays, sick and vacation leave
Job-related tuition reimbursement
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