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Support Desk - Technology Services

Palm Beach, FL, United States

We are seeking a Support Desk Specialist within our Technology Services team to provide technical assistance and support for computer systems, hardware, and software to our users. This entry-level position involves solving problems, fulfilling service requests, and following standard operating procedures.

Responsibilities:

- Receive, manage, and prioritize service requests via phones and emails.

- Troubleshoot basic technical issues.

- Configure, image, and deploy hardware according to departmental standards.

- Conduct basic phone system troubleshooting, including wiring and user setup.

- Successfully complete daily operations such as credit card processing, POS end-of-day reports.

- Gather and analyze information to resolve technical issues.

- Communicate diligently with users and the Technology Services team.

Qualifications:

- High school diploma or equivalent; relevant technical certification is a plus.

- Strong problem-solving skills and ability to follow standard procedures.

- Basic knowledge of computer systems, hardware, and software.

- Excellent communication skills and ability to interact with users effectively.

- Detail-oriented with a focus on providing quality service.

- Ability to work independently and collaboratively in a team environment.

- Willingness to learn and adapt to new technologies.

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Support Desk - Technology Services jobs in Palm Beach, FL, United States

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