Support Desk - Technology Services
Palm Beach, FL, United States
We are seeking a Support Desk Specialist within our Technology Services team to provide technical assistance and support for computer systems, hardware, and software to our users. This entry-level position involves solving problems, fulfilling service requests, and following standard operating procedures.
Responsibilities:
- Receive, manage, and prioritize service requests via phones and emails.
- Troubleshoot basic technical issues.
- Configure, image, and deploy hardware according to departmental standards.
- Conduct basic phone system troubleshooting, including wiring and user setup.
- Successfully complete daily operations such as credit card processing, POS end-of-day reports.
- Gather and analyze information to resolve technical issues.
- Communicate diligently with users and the Technology Services team.
Qualifications:
- High school diploma or equivalent; relevant technical certification is a plus.
- Strong problem-solving skills and ability to follow standard procedures.
- Basic knowledge of computer systems, hardware, and software.
- Excellent communication skills and ability to interact with users effectively.
- Detail-oriented with a focus on providing quality service.
- Ability to work independently and collaboratively in a team environment.
- Willingness to learn and adapt to new technologies.