Community Technology Support Coordinator
Lantana, FL, United States
Overview
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What We Offer:
Competitive pay
Exceptional benefits
Generous Paid Time Off - start accruing on day one
401k with company match
Paid maternity and paternity benefits
Award-winning training and development
Tuition Reimbursement
Luxury work environment
Meaningful and rewarding work
The Community Technology Support Coordinator provides technical support for residents and staff in using computer hardware and software based on self-direction and prioritization of various community needs. This role also supports community-based technologies such as A/V in the building. Provides break-fix support, answers tech support questions, and develops and conducts training and education in various formats. Performs other duties as assigned.
Responsibilities
Resident Technology Support
Serves as the first point of contact for residents seeking technical assistance on a scheduled basis. Maintains hours of operations and schedule.
Assists residents with set up, training and troubleshooting on personal devices including, but not limited to smart phones, tablets/iPads, computer, home Wi-Fi, and voice assistant devices.
Staff Technology Support
Serves as the onsite point of escalation for staff technology support tickets coming from the IT helpdesk or corporate IT support staff.
Assists community staff with hardware and software-related technology troubleshooting including, but not limited to, PC and peripherals, mobile device, and business applications.
Addresses support requests/tickets in a timely and customer-friendly manner.
Community Technology Support
Supports various technologies in community spaces such as the Theatre, Multi-purpose room, Computer Center. Technology examples include A/V, In-house channel, Digital Signage.
Serves as point of contact for various corporate technology projects and initiatives.
Qualifications
Education: Associate's or Bachelor's degree in Computer Science, Information Technology, or related technology field is preferred.
Work Experience: Minimum 1 year of user support and training experience is required. A solid working knowledge of computer hardware, software, and peripherals including installation, configuration, maintenance and support is required.
Licensure / Certification: Microsoft, A+ or other technology certifications preferred.
Pay Range
USD $23.86 - USD $29.83 /Hr.