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Fashion Nova, LLC
, CA, United States
**Customer Care Supervisor** at FN Logistics, LLC Santa Fe Springs, CA Fashion Nova is one of the fastest-growing e-commerce brands in the world. In 2018, we were named the #1 most-searched fashion brand on Google. Since then, we have continued to grow, launching Fashion Nova CARES, NovaKIDS, Nova Beauty, and Maven Beauty. Even more amazing
Job Source: Fashion Nova, LLCSirona Medical Inc
, CA, United States
**Customer Care Help Desk Supervisor** Remote / Operations/Sales/Biz Dev / Full-time Sirona Medical, a San Francisco, CA-based software company founded on a deep understanding of both the practice and business of radiology, is addressing the needs of todays radiology practices with a novel cloud-native platform that unifies radiology IT applicatio
Job Source: Sirona Medical IncBristol Management Services
Gardena
Job Description Job Description As a valued member of our team, the Customer Service Supervisor plays a crucial role in enhancing our customer support operations. You will oversee the team handling a high volume of orders and customer inquiries via email, telephone, or direct contact. This position requires a strategic approach to manage and impro
Job Source: Bristol Management ServicesGOCO Consulting
, CA, United States
Job Description Job Description Customer Service Lead Opportunity $40 per hour 2 Years Supervisor or Manager Experience. (Not a work from home position) GOCO Consulting is looking for qualified candidates to serve as Customer Service Leads (CSLs) to manage CRC* sites when a power shutoff occurs. (Work sites within 50 miles, required minimum dist
Job Source: GOCO ConsultingCustoms Goods LLC
Carson
Job Description Job Description Summary/Objective: This individual is responsible for coaching and developing the customer service team for continuous improvement in their overall performance. Directly manages a limited number of key accounts. Accountable for adhering to and promoting company core values by performing duties in a manner consisten
Job Source: Customs Goods LLCPayPal, Inc.
Los Angeles, CA, United States
Please note that this site has updated features that do not run on older versions of Internet Explorer. For an optimal experience, please use another browser or the most recent version of IE. ** Customer Experience Supervisor in Los Angeles, California, United States of America at PayPal** **Date Posted:** 2/16/2022
Job Source: PayPal, Inc.Whole Foods Market
Santa Monica
Job DescriptionAt Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders,
Job Source: Whole Foods MarketMadhappy
Los Angeles, CA, United States
At Madhappy, we are on a mission to make the world a more optimistic place by creating conversation around mental health. We want to make an impact for decades to come in producing the highest quality products and experiences to drive the conversation forward and create a brighter future for the world we all live in. We are looking to hire a full t
Job Source: MadhappyLos Angeles, CA, United States
**Customer Care Supervisor**
at Ruggable Los Angeles, California, United States **About Ruggable:**
Ruggable is a Los Angeles-based, venture-backed, rapidly growing e-commerce startup that is disrupting the $7B rug industry and revolutionizing the market for residential rugs. Our patented 2-Piece Rug System allows you to remove the top layer of your rug and wash it in your home washing machine, offering an affordable, stylish and convenient solution for young families, pet owners, and busy individuals. We're a small, entrepreneurial team with big ambitions. We have a strong brand, established traction, and amazing advisors fueling our steady growth. This is an opportunity to get in at the ground floor and solve for complex challenges, while charting your own career.
**Job Summary:**
The Customer Care Supervisor will be responsible for the day to day oversight of the Customer Care Team which is responsible for providing support and service to all our customers. This Supervisor will be responsible for the overall growth and performance of their Customer Care Team Leads and the broader team while ensuring that we maintain and optimize the various channels and platforms that we connect with customers on. This is a great role for a data-driven leader that has an eye for high-impact customer experiences and exceptional leadership skills.
**What Youll Do:**
* Develop and execute on team deployment strategy to meet target SLAs
* Actively manage and oversee requests across all customer channels (phone, social, e-mail, etc.)
* Schedule and allocate teams across channels based on actual demand
* Lead hiring efforts (screening and interviewing) to staff team needs based on forecasted ticket demand
* Develop and implement performance management initiatives
* Manage escalations raised by Team Leads and respond directly to customer questions/complaints/etc.
* Foster a culture of professionalism, creativity, ownership, and customer advocacy
* Conduct Team Lead performance management reviews
* Keep all platforms and applications up to date when there are team changes
* Periodically evaluate the fit and benefit of currently used tools, applications, and platforms
* Support pilots of new tools, applications, and platforms
* Collaborate with other functions (Tech, Ops, Product, etc.) to stay up to date with customer service policies, product knowledge, ops procedures and inform future changes to policies/procedures
* Develop and implement strategies to improve for internal practices and processes and build the knowledgebase of policies, procedures, and best practices
* Use customer data to drive improvements throughout usage of existing and new tools, policies, and procedures
**What Youll Need to Have:**
**Required:**
* Excellent written and verbal communication especially in customer-facing engagement
* Prior experience with managing a team
* Impeccable attention to detail
* Scrappiness and resourcefulness, so youre not afraid to get your hands dirty and tackle problems
* Leadership that drives the best out of others and establishes credibility as a trusted partner and doer
* Experience with ZenDesk
* Experience with multi-channel customer support (i.e., email, phone, chat)
**Preferred:**
* Experience with CPG/Retail
* Experience in a fast-growing organization
* Experience with implementation of digital tools for customer service (e.g., returns & exchanges platform, live phone answering system)
At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.
*If you are based in California, we encourage you to read this important information for California residents*
**To all recruitment agencies:** Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.
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Customer Care Supervisor jobs in Los Angeles, CA, United States
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