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Fashion Nova, LLC
Santa Fe Springs, CA, United States
**Customer Care Team Lead** at FN Logistics, LLC Santa Fe Springs, CA **Position Summary** The Customer Care Team Lead will provide support and assistance to a global customer base across a variety of platforms, including email, phone, chat, web submission, and social media. Working collaboratively with Customer Care Supervisors, the incumbe
Job Source: Fashion Nova, LLCLineage Logistics LLC
Los Angeles, CA, United States
Customer Care Representative Lead page is loaded **Customer Care Representative Lead** **Customer Care Representative Lead** locationsLos Angeles, CA (Los Palos Street) time typeFull time posted onPosted Yesterday job requisition idR0032211 Lead and train team who perform customer service duties such as processing customer orders, verif
Job Source: Lineage Logistics LLCThe Mom Project
Los Angeles, CA, United States
***Please note, that all applicants applying for US job openings must be legally authorized to work in the United States.*** Our Customer’s mission is to give people the power to build community and bring the world closer together. Through their family of apps and services, they are building a different kind of company that connects billions of peo
Job Source: The Mom ProjectSunbit, Inc.
Los Angeles, CA, United States
Customer Care - Customer Support · Full-time Description JOB TITLE: Customer Care Team Lead WORK SCHEDULE: Flexible Who We Are: Sunbit builds financial technology for real life. Our technology eases the stress of paying for life’s expenses by giving people more options on how and when they pay. Founded in 2016, Sunbit offers a next-generation, n
Job Source: Sunbit, Inc.Two Dots
Los Angeles, CA, United States
[Full Time] Customer Success Lead at Two Dots (United States) | BEAMSTART Jobs Customer Success Lead Two Dots United States Date Posted 02 Aug, 2023 Work Location Los Angeles, CA, United States Salary Offered $95000 — $165000 yearly Job Type Full Time Experience Required 3+ years Remote Work No Stock Options No Vacancies 1 available We are se
Job Source: Two DotsArena Club
Los Angeles, CA, United States
About Arena Club: If you’re looking for a place to geek out over sports cards and memorabilia, look no further. Arena Club is revolutionizing the collectibles space by creating the first-ever digital card show. Led by 5x World Series Champion Derek Jeter and serial entrepreneur Brian Lee, Arena Club has built an entirely digital marketplace, util
Job Source: Arena ClubSt. Anne's
Los Angeles, CA, United States
Job Details Job Location : St Annes Main Campus - Los Angeles, CA Position Type : Full Time Education Level : High School Diploma Salary Range : $20.00 - $20.00 Hourly Travel Percentage : Up to 25% Job Shift : 1st Shift Description **Mental Health Services (MHS) offers both a Sign-On Incentive and a Retention Incentive that ranges between $750-$1
Job Source: St. Anne'sAmerican Truecare
Los Angeles, CA, United States
Job Description Job Description Job type: Full-time Hours: Monday – Friday, 8:30 a.m. – 5:00 p.m. Location: Los Angeles, CA 90011 Position Summary We are seeking energetic, reliable professionals with experience in healthcare and case management to join our Enhanced Care Management Team in Los Angeles, CA as a non-clinical Lead Care Manager. In
Job Source: American TruecareLos Angeles, CA, United States
At Madhappy, we are on a mission to make the world a more optimistic place by creating conversation around mental health. We want to make an impact for decades to come in producing the highest quality products and experiences to drive the conversation forward and create a brighter future for the world we all live in.
We are looking to hire a full time customer care lead. Our customer care team is the closest line of communication between us and our customers. For this position, we are looking for someone to manage the customer experience team, and implement the most efficient systems to ensure an optimized customer experience. You will act as the brand voice and set the standards for how we interact with our community.
What you will work on:
Learn and understand Madhappy dialogue to effectively respond to customer inquiries
Manage and respond to inbound customer support questions
Manage the hiring, onboarding, scheduling and daily processes of the CX team
Develop and constantly update all CX processes, from internal communications, to reporting, to brand values and more.
Work collaboratively with CX team to ensure proper education of Madhappy brand, and best care practices
Manage returns and backorders through online portal and in-house processing
Continue to implement new processes into each system for most efficient, and accurate outcomes
Work with the CX team to fulfill out orders out of the Madhappy HQ
Ensure the most optimized FAQ and returns portal for seamless customer experiences
Work with external shipping partners to resolve issues
Collaborate closely with production and marketing to ensure CX team is informed of all the nuances with each release
Utilize external platforms to streamline and log inquiries
Assist in office management: including organizing of the office, moving product and preparing pieces for fulfillment
Prepare monthly reports to present internally, tracking CX KPIs and growth initiatives
Recommend new and innovative ways to make our customer support systems most efficient
Qualifications:
Customer support experience (3+ years)
Optimistic and energetic
Excellent verbal and written communication and interpersonal skills
Effective collaborator with other team members
Must have a car
Must live in LA
Solutions-oriented
Attention to detail
Extremely organized
Passion for our mental health mission
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Email Alert for Customer Care Lead jobs in Los Angeles, CA, United States
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