Online Sales Specialist

Charlotte, NC, United States

PRIMARY RESPONSIBILITIES

Consumer and Realtor Experience:

Respond to all email, phone, and text leads with a sense of expediency while remaining customer focused and personable.

Provide information and marketing material to leads, along with other important selling points of each community.

Qualify each lead based on stated needs and determine best community and/or floor plan fit via strong understanding of all current and future communities.

Provide consistent follow-up to online lead with the goal setting an appointment with the Onsite Sales Counselors, including outbound calling and prospecting.

Maintain relationships with realtor partners through monthly follow up.

Leveraging Technical Platforms:

Utilize multiple lead management software systems daily including:

Call Tracking Metrics – Phone Routing System Lasso – OSS specific CRM Podium – Texting Platform BombBomb – Video Messaging Platform Microsoft Dynamics/D365 – Company CRM

Utilize and update internal OSSCR tool (Online Sales Specialist Community Resource) with relevant community details.

Reporting Metrics:

Track and report relevant lead activity as it relates to appointments, sales and closings.

Provide additional communication to leadership as the voice of the customer for trends, requests, and response to marketing.

SCOPE

Decision Impact: Individual

Department Responsibility: None

Budgetary Responsibility: No

Direct Reports: No

Indirect Reports: No

REQUIRED EDUCATION

Minimum High School Diploma or equivalent.

Minimum Bachelors Degree in Marketing, Business or related field preferred.

North Carolina Real Estate License is ideal, South Carolina Real Estate License is required for this role.

REQUIRED EXPERIENCE

Related Functional Experience: Minimum 2 years professional experience in a Sales or Marketing role.

Proven email and phone communication skills.

Sales contact / lead management database experience.

Experience in new home construction industry is a plus.

Preferred Attributes:

Strong organizational and planning skills.

Maintain focus while working in an unstructured environment with nominal supervision.

Ability to multi-task and pivot as needed.

Effective time management skills.

Must be able to learn and follow a proven sales process.

Ability to work cross functionally across departments to provide answers to customer inquiries.

REQUIRED EDUCATION (degree, licenses, certifications, etc.)

Degree in Marketing, Business or related field

Real Estate license may be required for certain states.

REQUIRED EXPERIENCE (work related, tools/equipment, software, etc.):

Related Functional Experience: Minimum of 2 years of professional experience in marketing or sales.

Proven email and phone communication skills

Customer-focused and personable

Sales contact/lead management database experience

Solid organizational and planning skills

Maintain focus while working in an unstructured environment with nominal supervision

Ability to multi-task and manage time well

Must be able to learn and follow proven sales process

Experience in home building industry a plus.

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer (http://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

California Privacy Policy (https://www.pulte.com/legal/privacy-policy)

Here at PulteGroup:

We will not send correspondence from any non-PulteGroup email (for example, we will not contact you via a gmail, yahoo or outlook email address)

We conduct our interviews in person or via phone or Teams/Zoom video (we would never conduct an interview via text message or Teams chat)

We will not issue you a check as part of your onboarding for any reason (including for supplies, home office equipment, computers, etc.)

We will not request money as part of your interview or onboarding process

If you suspect you have been contacted by a scammer and would like to verify the legitimacy of an offer, please contact [email protected].

PulteGroup Employee Benefits

At PulteGroup, we believe that our people are what makes us a great place to work and we strive to meet their health and welfare needs with a competitive suite of benefit offerings designed for their unique lifestyles.

Comprehensive, Flexible and Affordable Healthcare Coverage Options

Supplemental Healthcare Coverage Opportunities

PTO and Work/Life Benefits

Health Advocacy and Wellness

Retirement Plan with Company Match

Education and Employee Assistance Programs

Paid Parental Leave and Adoption Benefits

Mortgage Financing Discounts through Pulte Mortgage

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.