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K2 Staffing, LLC
Memphis
Job Description Job Description Summary Our client is a leading IT Solutions Company in the Memphis, TN area and they are in immediate need of a Help Desk Support Level II Technician / SysAdmin . An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. You will work together with
Job Source: K2 Staffing, LLCLeader Communications Inc
Memphis
Job Description Job Description Position Summary The Journeyman Computer Network Support Specialist will provide technical expertise on the day-to-day support by completing all of the technical telecom tasks requested by IRS Program Managers. Individuals must be able to attain and maintain a valid US Government Public Trust security cleara
Job Source: Leader Communications IncLeader Communications
Memphis, TN, United States
Position Summary The Journeyman Computer Network Support Specialist will provide technical expertise on the day-to-day support by completing all of the technical telecom tasks requested by IRS Program Managers. Individuals must be able to attain and maintain a valid US Government Public Trust security clearance to be retained in the position. Du
Job Source: Leader CommunicationseTeam
Memphis, TN, United States
Role Title: Help Desk Location: Remote Duration: 6+ Months Shift: Rotational MUST have ability to operate in shifts outside standard working hours. Night shift during the week: 8 PM to 5 AM Weekend shifts: One of the 3 below shifts. 5 AM to 1 PM 1 PM to 9 PM 9 PM to 5 AM Agents who are slotted to work a shift on Saturday will work the same shift
Job Source: eTeamARServices
Millington
Job Description Job Description Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values bu
Job Source: ARServicesARServices
Millington
Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of life. As a graduated 8(a)
Job Source: ARServicesARServices
Millington, TN, United States
Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of life. As a graduated 8(
Job Source: ARServicesGolden Hippo
Memphis, TN, United States
Where A-Players Thrive. We're an employee-owned, vertically-integrated builder of some of America's most popular health & wellness brands. With over 1,400 team members across multiple companies, dedicated to improving the lives of people and their pets, we create best-in-class products that bring health and happiness. Our creative content educates
Job Source: Golden HippoMemphis
Job Description Job Description Summary
Our client is a leading IT Solutions Company in the Memphis, TN area and they are in immediate need of a Help Desk Support Level II Technician / SysAdmin . An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. You will work together with their established team to apply the right expertise to every request while exceeding customer expectations on delivering a superior service experience. In addition, this position is responsible for any onsite work needed such as dispatched support, installations, and project work. Key proactive tasks and system monitoring are also key responsibilities in which make direct positive impact on our client's customers. They strive to be as proactive as possible to reduce reactive issues, so customers focus on what is important to them and their business.
Qualifications & Requirements 5+ years as IT Support Specialist or Systems Administrator - direct end-user support is required
Keen ability to troubleshoot IT issues and dedication follow an issue all the way to resolution
Excellent written and verbal communication with team members and customers
A willingness and commitment to learn new things and grow new skill sets
Ability to work on multiple priorities and/or projects simultaneously
Ability to work with little supervision
Organized, detail oriented and self-motivated.
Take ownership and be accountable for solving support tickets
Ability to fulfill night and weekend shifts as part of our on-call rotation
Ability to work with Level1 on escalated tickets and provide training/feedback for improvement.
Advanced knowledge and competency of all Microsoft Workstation Operating Systems and Applications
Advanced knowledge in managing Microsoft Server Operating Systems and Networks
Intermediate knowledge managing firewalls, layer 2/3 switches, access points and other networking devices
Administration and configuration of Microsoft Office 365 email, applications, and Azure AD
Advanced knowledge of Azure AD, SharePoint, MDM, MFA
Advanced knowledge or Microsoft Active Directory and Group Policy
Experience working with computer peripherals, such as printers and scanners
Strong understanding of hardware, software, and network troubleshooting
Ability to perform onsite installations of IT equipment.
Experience with VPN technologies; configuring, supporting, and troubleshooting
Strong understanding of DHCP and DNS configuration and management
Advanced trouble shooting skills to identify and solve difficult escalated issues.
Virtual Environment Management (VMWare, Hyper-V, Hyper-Converged)
Additional Skills Nice to Have Previous MSP (Managed Service Provider) experience
Experience working with PSA and RMM tools, such as ConnectWise, Autotask, Kaseya
Certifications: A+, Net+, Sec+, MCP, MCSA, MCSE, Microsoft 365
Continued education: Associate or Bachelor degree in MIS or Computer Science
What the company offers Position is Full-Time, salaried and includes these great benefits:
Health, Dental and Vision Insurance
401K retirement plan
Life Insurance
Paid Time Off (PTO)
9 paid holidays
Professional development assistance, training, and certifications
Employment Type: Full time Location: Memphis, TN
Email Alert for IT Help Desk Support - Level II jobs in Memphis
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