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HHM CPAs
Memphis, TN, United States
HHM CPAs is searching for a Help Desk Specialist to assist our current IT team in the day to day monitoring, tracking, and completion of Tier 1 support tickets. This position will be pivotal as we continue to grow our tech stack and ticket volume. This position will be on-site in Memphis and will not be open to remote opportunities. Responsibilitie
Job Source: HHM CPAsHHM CPAs
memphis, tn
HHM CPAs is searching for a Help Desk Specialist to assist our current IT team in the day to day monitoring, tracking, and completion of Tier 1 support tickets. This position will be pivotal as we continue to grow our tech stack and ticket volume. This position will be on-site in Memphis and will not be open to remote opportunities. Responsibilit
Job Source: HHM CPAsARServices
Millington
Job Description Job Description Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values bu
Job Source: ARServicesARServices
Millington
Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of life. As a graduated 8(a)
Job Source: ARServicesCampbell Clinic
Germantown, TN, United States
POSITION SUMMARY Provides technical support to end user community and administers and maintains all technology systems for the organization. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfa
Job Source: Campbell ClinicRobert Half
memphis, tn
Responsibilities: Provide first-level technical support to clients via phone, email, and text message. Diagnose and resolve technical issues related to hardware, software, and network systems. Assist clients with account setup, password resets, and system configurations. Troubleshoot connectivity issues and provide guidance on network troubleshooti
Job Source: Robert HalfK2 Staffing, LLC
Memphis
Job Description Job Description Summary Our client is a leading IT Solutions Company in the Memphis, TN area and they are in immediate need of a Help Desk Support Level II Technician / SysAdmin . An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. You will work together with
Job Source: K2 Staffing, LLCK2 Staffing
Memphis
Job Description Job Description Summary Our client is a leading IT Solutions Company in the Memphis, TN area and they are in immediate need of a Help Desk Support Level II Technician / SysAdmin . An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. You will work together wit
Job Source: K2 StaffingMillington, TN, United States
Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of life. As a graduated 8(a) company and Small Disadvantaged Business headquartered in Falls Church, VA, with a national presence, ARServices offers an exciting opportunity to shape the future while advancing your career. Join us and be part of something extraordinary.
ARServices is seeking a Help Desk Specialist to work in the Millington, TN area.
A Help Desk Specialist will join our team supporting the BUPERS NPC FM Office. In this position you will provide IT service desk and customer support services support. The Bureau of Naval Personnel (BUPERS), Navy Personnel Command (NPC), Force Management (FM), Electronic Military Personnel Records System (EMPRS), EMPRS Operations Center (EOC), BUPERS On Line (BOL).
The Help Desk Specialist will maintain a 24/7/365 managed environment to monitor and operate equipment on Government owned computer systems. Computer Operators are responsible for identifying and resolving equipment malfunctions and failures, physical security, monitoring system performance, backup and server status, preparing reports, resetting user passwords, creating Remedy, NMCI and Service Now tickets, performing Service Desk services and general communications between the technical support staff, system administrators, client management and system users.
A qualified candidate will perform the following duties and responsibilities, but are not limited to:
Prepare and maintain problem logs and serve as resource to answer questions or troubleshoot problems for technical staff personnel.
Assist with installations, upgrades, testing, maintenance, SOP creation and configuration of all aspects of EMPRS and BOL development and Production operations.
Respond to customer issues, interact with client and contractor staff, perform in a team environment, and follow established SOPs to the letter is mandatory.
Requirements
Security Clearance Requirement:
Active/current Secret clearance is required.
Required Qualifications:
Bachelor’s degree, and three (3) years of IT or service desk experience.
CompTIA Security+ certification.
Proficiency/expertise with Microsoft Office with Visio.
Proficiency/expertise with Microsoft Project.
General Experience with Electronic Documentation, System Administration, Network Administration, Database Administration.
Basic knowledge of technical methodology, security principles and practices, data processing equipment, systems analysis, and applications to analyze, help diagnose and resolve complex operating problems, including knowledge of personal computers, Windows operating systems (all versions), local and wide area networks (LAN, WAN), data communications equipment, and related software.
Knowledge of Microsoft Office suite and Excel.
Knowledge of Remedy and Service Now ticket management systems.
Previous MyNavy Career Center work experience.
Must have exceptional communications skills and the ability to work in a fast-paced program management environment.
Must be able to work the following schedule as needed: Operators may be called upon to work on any of three daily shifts (seven day work week), in cases of unplanned illness or other situations, which would impact the required 24/7 operations coverage. The EOC is serviced by three 8-hour shifts, 0800-1600, 1600-0000, and 0000-0800 year-round.
ARServices is an Equal Opportunity/Affirmative Action Employer committed to hiring and retaining a diverse workforce, including protected veterans and individuals with disabilities.
Help Desk Specialist jobs in Millington, TN, United States
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