Case Manager-GPD

San Antonio

Job Description Job Description About the Company

American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization.

SUMMARY

This position will be responsible for providing case management services to residents of The Residential Center for Homeless Veterans. The Case Manager will complete an initial assessment for every resident within prescribed timelines; will develop a plan of care for each resident with a goal of returning that resident to self-sufficiency and independence. The Case Manager will coordinate with other agencies to ensure the delivery of needed services to residents and will work closely with residents to monitor progress toward reaching mutually established goals.

JOB DUTIES & RESPONSIBILITIES

NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice.

Treats each resident respectfully.

Provides new residents with an initial orientation and review Resident Handbook and Center operations with each new arrival.

Completes initial assessment of all new residents in a timely manner

Develops an Individual Service Strategy Plan for each resident

Coordinates needed care for each resident with appropriate agencies

Maintains case files and other documentation in an up-to-date manner

Completes reports and other documentation in a timely and accurate manner

Monitors the progress of residents toward established goals.

Provides assistance, as needed, to residents in obtained benefits for which they are eligible

Periodically evaluates each residents readiness for independent living

Supervises Practicum students, as assigned

May participate in preparing documents, reports, literature, or presentations.

Must understand the nuances of the veterans’ community and are expected to always demonstrate sensitivity and patience with the clients.

Confidentiality of client information, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only.

Responsible for being sensitive to the needs of program participants and must always treat clients with respect and professional care.

JOB REQUIREMENTS

This position requires a minimum of a Bachelors of Sociology, Psychology, and experience in clinical counseling.

The candidate should preferably have at least 4 years of increasingly responsible experience with the provision of services to veterans and/or the homeless.

Knowledge of veteran’s services and programs is critical.

Prior military experience is desirable.

Must have transportation and a valid Texas driver’s license.

Must also provide proof of current vehicle liability insurance.

Must pass a drug test and background record check.

SKILLS & ABILITIES

Typing

Computer literate in using Word, Excel, Access, PowerPoint, and Outlook

Good understanding of the multitude of problems faced by applicants.

Professional and productive demeanor, as well as ensuring that actions are supportive of others.

Must be able to effectively communicate verbally and in writing.

Must be able to speak before groups when necessary

Must be able to make independent decisions in coordination with service objectives.

TRAVEL

Primarily local during business day although some out-of-area travel may be expected via airline or automobile based on the discretion of management.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

While performing the duties of this position, the employee will conduct office work, meet with clientele, and team members, and at times travel offsite to conduct business. Employee may be exposed to varying weather conditions. Employee will also be required to work in varied office and residential environment based on assigned caseload. Employee will be able to handle and de-escalate situations that may arise while at work. Employee will be required to recruit clients in traditional work environments such as job fairs and while networking at community events, as well as recruiting homeless clients where they may reside such as shelter homes, streets, and encampments.

It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It’s also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions , rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.