Hospitality Associate
New York, NY, United States
We’re pioneering a new kind of stay. Mint House combines the classic comfort of home and the modern luxury of a hotel, giving guests all the perks and none of the tradeoffs. We’ve ditched losable key cards, long lines, room service and other relics for the things we miss when we travel—kitchens, groceries, workout routines, and the space to spread out. Every part of the Mint House experience is making your stay personal, predictable and effortless. Our presence spans major U.S. cities like New York, Miami, and Nashville. #staymint
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At Mint House, you'll have access to...
Benefits for All Full-Time Employees:
Employer sponsored health benefits, including medical, dental and vision insurance
Employee assistance program
2 free nights at any Mint House location & discounts all year long!
Employee Referral program
Flexible Spending Accounts
Pre-Tax Commuter Benefits
Voluntary benefits, including Short-Term Disability, Critical Illness, AD&D, Hospital Indemnity Insurance, Accident Insurance, and MetLife Legal Plans
Paid Vacation, eligible employees receive up to 20 vacation days per year
Paid Parental leave, up to 12 weeks at 100% pay for primary caregivers
Retirement plan
Paid Sick Leave
Education Reimbursement
THE ROLE Our hospitality team is the face of Mint House serving a frictionless experience to our guests. As a Hospitality Associate, you will play a crucial role in ensuring our guests have an exceptional experience during their stay. You will support the Market Lead by welcoming guests upon arrival, managing the check-in process, assisting with luggage, and ensuring that our guests love their stay at Mint House. This is a fantastic opportunity for someone looking to gain valuable hospitality experience and contribute to revolutionizing the hotel experience for modern business travelers.
Open availability is required.
AT MINT HOUSE YOU WILL Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests
Conduct arrival inspections and unit departure checks to ensure that all apartments consistently meet or exceed Mint House's brand standards
Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest's Mint House stay
Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment
Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests' comfort
Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively
WE ARE LOOKING FOR A minimum of 2 years of experience working in hospitality and/or a customer-facing environment, demonstrating your ability to provide exceptional guest service
Willingness to work a flexible schedule to assist with staffing coverage in case of call-outs and openness to working evenings and weekends
Strong multitasking and organizational skills with significant attention to detail to ensure a seamless guest experience
Understanding the importance of creating a meaningful experience and bringing that spirit to our guests, ensuring their satisfaction
Embody Mint House's core values of being gritty, adaptable, and stress-tolerant, contributing to a positive and resilient work environment
Demonstrated honesty, reliability, and ability to work effectively both independently and as part of a team
Confidence to take charge and effectively problem solve when needed to address guest needs and concerns
Comfortable with tech-forward thinking and the use of mobile applications and business systems to enhance guest experiences
Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality